The price was too expensive for what was available. Internet prices were steep, as well as towel rentals and breakfast in comparison to other hostels in London. The "courtyard" was gloomy and uninviting.
This is the best hostel I've stayed in anywhere in Europe. Staff are amazing, so friendly and helpful, the facilities are top notch and it's only a 15 minute walk away from the city center. Very clean and comfortable.
The shower facilities were quite dirty, the bed linen made myself itch and my travel companion left with a rash. The staff at the door was rude when we first arrived, but pleasant when we checked out the next day. We were only given one key card between two of us, our beds had different names on them, so we weren't sure if the staff had put us in the right room or not. Breakfast didn't start until 8:00am so we couldnt eat there due to our early start.
Overall clean, friendly, secure, good atmosphere...only negative point was the showers being spread out on different floors.
Location, cleanliness, security were great. The staff was a little brief and uninviting. That was the only downside, but the rest of the experience made up for it.