I've never experienced such poor customer service in my life. I was a returning customer however due to staff negligance I was unable to check in and pay for my room leaving me stranded in the middle of the night.Don't bother staying here there are plenty of better hostels in the area.
Its hard to find big hostels with friendly enviroment that has social events and is good to meet people that are also clean and functional. This hostel manages to do both perfectly. I was able to have a good time, socialise, meet people as well as also having a hot shower, comfy bed and fast reliable wifi (this wifi was A grade) Its located right in the middle of town and its really easy to get around. They have loads of information and the staff are really nice and helpful especially Millie.
- Novice Nomad
- All Female Group, 18-24
- (7 reviews)
The most amazing free breakfast I have ever seen at a hostel! The value for money was excellent. They had free cake both nights I was there and sadly I just missed the 1 pound dinner night they held. The hostel is VERY clean, cosy and close to everything in Cardiff. I would highly reccomend it!
The beds were comfortable, showers had hot water and it was pretty quiet so I was able to have a good nights sleep. But there was much more of a hotel vibe to the place. Not really the kind of place where you would meet other travellers and there are always lots of children running around.
Really nice hostel with great staff. Only problem was the room was a quite dirty (sand and rubbish on the floor when we arrived, a dead spider on the wall etc) however the food made at the hostel was amazing! You really get your moneys worth and it tastes amazing. The staff are really friendly and the location is right by the beach.
Great hostel! Close to the beach, really clean the showers are perfect and the staff are really nice! We really enjoyed our stay and would stay again!
Hostel was ok,but we didn't feel welcome as we felt that they were just preparing for the summer tourists (for example construction and hammering at 8am in the morning) but the one staff member who checked us in was very nice. Only one bathroom in the whole hostel seemed to work, which is very annoying when you are on the top floor and have to go down 3 flights of stairs each time you needed the bathroom. Wifi didn't reach to the top floor. This is probably a nice party hostel in summer.