Reviews: Anonymous

Somewhere to Stay

Brisbane, Australia

No customer comment

  • 15th Jul 2013
  • Novice Nomad
  • New Zealand
  • Couple, 41+
  • (5 reviews)

Two Oceans Backpackers

Cape Town, South Africa

the male staff were really helpful and friendly but the woman working in the morning was not.

House on the Hill Backpackers

Cape Town, South Africa

No customer comment

Owner Comment (Hide)
Dear Liz, let me try to explain the payment structure a bit better: With booking online via hostelworld you receive a statement which shows room prices per person per night. On top of that hostelworld charges a very min service fee. This gives you a total amount of XY Rand. From this total amount a 10% deposit gets subtracted via hostelworld at time of booking online. This actually makes their living, fair enough... It leaves you with the end amount due to us on arrival (=90% of total), they call it "balance due" on the statement . If you please check, the amount you paid to us and the amount on the statement vary in a total of R 135,-. This is our minimum extra charge for 4 people having extra breakfast on 3 mornings ( = 11 rand per person.. you wont even find a cup of coffee for that anywhere in town, never mind a continental breakfast ;-)) as your original booking was self catering, means NO breakfast included.... If you feel this is unreasonable I gladly refund you the amount as we always strive our utmost to keep out guests happy :-) Just let me know. For the "complicated conversation" my apologies, all new beginnings are hard and my new intern maybe didn't make the payment structure as clear as it was wished for. Warm regards from cape town Claudia owner and manager

Simon's Town Backpackers

Cape Town, South Africa

No customer comment

The Baobab on Lower Main

Cape Town, South Africa

this backpackers seemed to cater more for long term tenants e.g. students etc. the staff were very nice but it was VERY noisy. we still had a good time though