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Reviews: Anonymous



  • Anonymous
  • New Zealand, Couple, 41+
  • Novice Nomad
Somewhere to Stay, Brisbane, Australia
6.6
15th Jul 2013

No customer comment

    • 6.0Value For Money
    • 6.0Security
    • 8.0Location
    • 4.0Facilities
    • 8.0Staff
    • 8.0Atmosphere
    • 6.0Cleanliness
  • Anonymous
  • New Zealand,
  • Novice Nomad
Two Oceans Backpackers, Cape Town, South Africa
7.1
16th Jan 2013

the male staff were really helpful and friendly but the woman working in the morning was not.

    • 8.0Value For Money
    • 6.0Security
    • 10.0Location
    • 8.0Facilities
    • 6.0Staff
    • 6.0Atmosphere
    • 6.0Cleanliness
  • Anonymous
  • New Zealand,
  • Novice Nomad
House on the Hill Backpackers, Cape Town, South Africa
8.0
11th Jan 2013

No customer comment

View Property Reply

Dear Liz, let me try to explain the payment structure a bit better: With booking online via hostelworld you receive a statement which shows room prices per person per night. On top of that hostelworld charges a very min service fee. This gives you a total amount of XY Rand. From this total amount a 10% deposit gets subtracted via hostelworld at time of booking online. This actually makes their living, fair enough... It leaves you with the end amount due to us on arrival (=90% of total), they call it "balance due" on the statement . If you please check, the amount you paid to us and the amount on the statement vary in a total of R 135,-. This is our minimum extra charge for 4 people having extra breakfast on 3 mornings ( = 11 rand per person.. you wont even find a cup of coffee for that anywhere in town, never mind a continental breakfast ;-)) as your original booking was self catering, means NO breakfast included.... If you feel this is unreasonable I gladly refund you the amount as we always strive our utmost to keep out guests happy :-) Just let me know. For the "complicated conversation" my apologies, all new beginnings are hard and my new intern maybe didn't make the payment structure as clear as it was wished for. Warm regards from cape town Claudia owner and manager

    • 8.0Value For Money
    • 8.0Security
    • 8.0Location
    • 8.0Facilities
    • 8.0Staff
    • 8.0Atmosphere
    • 8.0Cleanliness
  • Anonymous
  • New Zealand,
  • Novice Nomad
Simon's Town Backpackers, Cape Town, South Africa
7.7
8th Jan 2013

No customer comment

    • 6.0Value For Money
    • 8.0Security
    • 8.0Location
    • 8.0Facilities
    • 8.0Staff
    • 8.0Atmosphere
    • 8.0Cleanliness
  • Anonymous
  • New Zealand,
  • Novice Nomad
The Baobab on Lower Main, Cape Town, South Africa
5.7
30th Dec 2012

this backpackers seemed to cater more for long term tenants e.g. students etc. the staff were very nice but it was VERY noisy. we still had a good time though

    • 6.0Value For Money
    • 6.0Security
    • 6.0Location
    • 6.0Facilities
    • 8.0Staff
    • 4.0Atmosphere
    • 4.0Cleanliness

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