Chris and Craig (the guys running the place) are awesome! they cooked us dinner and played cards with us, and even took us out to the pub's area. that said, the hotel is all but impossible to find on your own, better call when you get off the train and ask for one of the staff to meet you at main square, believe me. further more, our room's key didn't work, and there was no safe place in the room to put our valuables, also the internet didn't work on the first day, and then only at the kitchen
fist thing, great location-walking distance to two lines of metro, and tram no'9 (that takes you to navigli - a good night life area, and operates until about 2 am). hotel staff were nice, the room was small but clean, and had a t.v. the only weird thing was that we had to leave the room key at the reception, but the hotel operates 24/7, so that wasn't a problem. there was no luggage storage room, so we left our stuff at the lobby, which was far from ideal, but nothing got stolen.
my friends and I arrived late at night to the address, near Roma termini, which turned out to be not a very nice place at night. we were told that there are no rooms in hostel Rich, even though we booked it online, however we were escorted (via metro) to another location by a nice member of the staff, that turned out to be much much better. (dream world or something like that). it was great, but i can't tell if it will be the same in hotel rich, since i didn't get to see the room
good location, no free towels, not the best bathroom and at the last day when we wanted to leave our bags the only place we could leave it in was the common kitchen....not very safe. the guy was nice though