Reviews: Anonymous

Fulir Hostel Zagreb

Zagreb, Croatia
77%

Good Hostel, nice staff. Best position, reallly in the downtown! If you are a easygoing traveller with a good spirit of adaptation I think that the hostel is the right place for a week- end in Zagreb.


Downtown Belgrade Hostel

Belgrade, Serbia
37%

The hostel is not a real hostel, it is a common place where a lot of men, probably workers, live in the apartment during the year ( even old people). the sheets were dirty, there was a bed smell inside the rooms, no lock to keep safe my personal things. The common area are taken by these workers I talked before, some of them come close to you in the while you are reading your e- mail at the computer . Honestly, even if the price is low and the location good (close to the rail way station and

  • 30th Dec 2012
  • Novice Nomad
  • Italy
  • Female, 25-30
  • (2 reviews)

Owner Comment (Hide)
There are always unanswered questions and unsolved mysteries in the hospitality industry, but two of the biggest ones are that why on Earth someone unsatisfied prolongs her stay at a place she despises, and why on Earth someone who even returns to hostel a few days after their first and prolonged stay would leave a review like this. The guests initially booked our apartment, and seemed to enjoy it so much that they decided to stay for one more night, and what's more, a few days later day returned for another night. At that time the apartment wasn't available, and probably that's when the problems started. We offered our guest two beds in a dorm, which they decided to take, but unfortunately they expected the same conditions and comfort level they got used to during their previous stay in the apartment. Needless to say, a hostel is not a place for those who cannot get on well with strangers and feel intimidated by the presence of others. The people staying at the hostel at that time were our guests - not all guests are young backpackers from abroad, off-season, when tourists are looking for other destinations the number of our domestic guests increases, and possibly the average age of our guests as well. But they are our guests regardless, and as our guests they are entitled to use our common area and socialise there, as everyone else. We don't ostracise anyone based on their age and nationality, and people of all social backgrounds are welcome - university students, young professionals, and yes, even workers. While we are persuaded that all guests have equal rights to spend their time in the common area, we are really sad to see that adult people couldn't deal with the situation and ask the person who they thought was invading their privacy to move away, or ask our employees to intervene and smooth out the situation. This whole problem shouldn't have happened in the first place, and we wish the problem had been brought to our attention to prevent the situation from becoming intimidating to them. We all know that cultural differences do exist - people have different comfort zones, and aren't always aware that theirs might be different from others'. We are sorry that our guests left disappointed, but what we regret even more is that they didn't ask for our help to increase their comfort level and mediate the situation among the guests. We would have been more than happy to assist and be at their service.