Excellent customer service from your staff.
Thought the hostel was on the grand canal but that was only where registration was. Need to communicate this please.
The hostel needs better signage as it was difficult to find which apartment/ building the hostel was in. Very gratuitous host Lucca, he was excellent and made a decent coffee for breakfast.
Make a sign to allow people to find the hostel easier.
Breakfast could be a little earlier, say 7am, our room was noisy, probably as we were next to the bathroom.