Group of 15 or more?

Contact our Group Travel team directly for a tailor made solution for your group

Reviews: Anonymous

  • Anonymous
  • USA, Mixed Group, 18-24
  • Novice Nomad
Esperanto Guesthouse NYC, New York, USA
4th Apr 2013

The staff was difficult to get a hold of early in the morning. We were charged a late fee, even though we tried to explain that we were late because of the address change from the original webpage. Because we were charged the late fee, we did not have enough cash (no credit cards accepted) so the staff took my ID - when I needed it the next morning to get money from my bank, staff was not where to be found. This was very irritating - otherwise, it was a nice hostel.

View Property Reply

Dear guest, we sorry we had a difficult time with the staff. She is a new staff member that is doing an internship and English is not her first language. She misunderstood our policy that if you paid an amount equal to at least the first couple of nights we did not have to hold on to your ID until you paid the balance. We will make sure to have our staff fully understand our payment policy so that this doesn't happen in the future.

    • 4.0Value For Money
    • 8.0Security
    • 4.0Location
    • 6.0Facilities
    • 6.0Staff
    • 6.0Atmosphere
    • 6.0Cleanliness
  • Anonymous
  • USA, Mixed Group, 18-24
  • Novice Nomad
Residencial Latino, La Paz, Bolivia
11th Jan 2013

The water in the showers was very cold

    • 8.0Value For Money
    • 8.0Security
    • 6.0Location
    • 6.0Facilities
    • 6.0Staff
    • 6.0Atmosphere
    • 8.0Cleanliness
  • Anonymous
  • USA, Couple, 18-24
  • Novice Nomad
Backpacker`s Hostel Iquique, Iquique, Chile
7th Jan 2013

No customer comment

    • 6.0Value For Money
    • 6.0Security
    • 10.0Location
    • 4.0Facilities
    • 10.0Staff
    • 10.0Atmosphere
    • 4.0Cleanliness

Hostelworld Mobile Apps

Book on the go with the new Hostelworld mobile apps.

Search and book more than 33,000 properties in over 170 countries, from anywhere.

Newsletter Sign Up

Submitting your info

Thank you for signing up to our newsletter!

Sign up for our newsletter to get the best hostel deals and news sent straight to your inbox. You can unsubscribe at any time.