Reviews: Anonymous

Esperanto Guesthouse NYC

New York, USA
57%

The staff was difficult to get a hold of early in the morning. We were charged a late fee, even though we tried to explain that we were late because of the address change from the original webpage. Because we were charged the late fee, we did not have enough cash (no credit cards accepted) so the staff took my ID - when I needed it the next morning to get money from my bank, staff was not where to be found. This was very irritating - otherwise, it was a nice hostel.

  • 4th Apr 2013
  • Novice Nomad
  • USA
  • Mixed Group, 18-24
  • (3 reviews)

Owner Comment (Hide)
Dear guest, we sorry we had a difficult time with the staff. She is a new staff member that is doing an internship and English is not her first language. She misunderstood our policy that if you paid an amount equal to at least the first couple of nights we did not have to hold on to your ID until you paid the balance. We will make sure to have our staff fully understand our payment policy so that this doesn't happen in the future.

Residencial Latino

La Paz, Bolivia
69%

The water in the showers was very cold

  • 11th Jan 2013
  • Novice Nomad
  • USA
  • Mixed Group, 18-24
  • (3 reviews)


71%

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