The place is amazing, it looks brand new! Warmth atmosphere for a lonely traveller, you can easily meet a lot of nice people. Excellent location, surrounded by excellent restaurants and bars, main touristic attractions, metro few steps away. I had the chance to try a boutique hotel and a rented apartment in two previous visits to Santiago and that hostel was by far the best option. Excellent structure and service!
There are warnings spread all over the place for absolutely everything (as if the entire audience of that place where teenage Americans), unpolite to say the least. I asked for help to get a cab, the lady at the reception called a gentleman with no taxi license. The car was really old and with windows broken - and, of course, it was not able to reach my destination, it just broke in the middle of the way. Despite the fact the "taxi driver" charged me double. No care for guests.
Best hostel I have ever been, a real gem. Excellent location and structure, services are perfect. And Steven is an excellent host.