Reviews: Anonymous

Smart Russell Square

London, England
29%

THE WORST STAY OF ALL!!! in a shortcut: there was a leak in the room and water all over the floor, no heating freezing cold for 2 days we stayed there, duvets filthy and smelly as they don't change them and all the guests share the same sheets, couldn't close or lock the window and at the end we got robbed someone stole money from our room... AND EVERYTIME WE COMPLAINED TO THE STAFF THEY SAID ITS NOT THEIR PROBLEM AND THERE IS NOTHING THEY CAN DO!!!

  • 11th Nov 2013
  • Novice Nomad
  • Slovakia
  • Mixed Group, 25-30
  • (2 reviews)

Owner Comment (Hide)
Hi, Thank you for your feedback. The incident was reported to us late on the evening, and you were told that manager will look into it first thing in the morning. However, checking CCTV and Door Lock we could not find any going inside the room during the given hours. SO perhaps the money was lost outside the hostel. i can see that you are a regular customer with us since March 2013, i hope you enjoy your next stay with us. Regards SRS Team

74%

very basic accommodation the whole place needs updating rooms and bathrooms are too small staff was friendly the locaction is great not the best hostel in the world but dont expect too much for £20 a night

  • 4th Feb 2013
  • Novice Nomad
  • Slovakia
  • Female, 25-30
  • (2 reviews)