Toilets and showers weren't very clean. They were like the showers you get at dodgy public swimming pools. All taps including those in the shower were the ones where you push a button to get the water flowing and it stops after about 4 seconds so you have to keep pressing it constantly while you're trying to wash yourself. The taps for the basin in my room didn't work. All signs read as though they were written by someone with poor English, despite being in central London. Bed had sand on it.
Badly needs a proper lift, walking to and from the 5th floor was a pain. Toilets and showers were average. Room itself was fine, staff were mostly nice and helpful.
Good facilities, clean, great toilets & showers, helpful staff.