The staff was excellent even if some troubles were linked to the Formula 1 festival that happened we arrived. This hostel is completely new and we fully hope they will keep on. LGBT approved!
No customer comment
Perfect! Nothing to say. Staff was really welcoming. Excellent service and awesome breakfasts. Next time three nights!
I'm really disapponted. The staff was rude with us, cleanliness was extremely poor (our room was dirty, there was a dirty napkin under our bed and lavatories were not cleaned everyday). The floor of our room was even dusty... One morning when we woke up, someone threw up on the stairways but no one of the staff cleaned it and it remained there the whole day. Morning breakfasts were really bad (they gave us instant pancakes in a kitchen that was not cleaned since days).
The staff was really good. However, we booked a room with a jacuzzi but when we arrived they was a misunderstanding and the staff was not able to provide such room (already booked). They apologized explaining that they had to manage several hostel websites at the same time and did not have enough time to keep us in touch with such issue. Then they offered us two free beers to apologize and we discussed with them.
30£ is quite expensive for so few... Showers did not have any door (except for the bathroom one) so it was cold to take a shower. Rooms were little and quite empty (no tables or chairs). The only good point was the room service.