Very, very helpful staff who were on site each morning to help with questions. Recommended an excellent local eating establishment a few minutes walk away. Lots of helpful written information available on arrival.
Advertising (eg. Photos on net) didn't match our unit. Eg. Kitchen not large and spacious. Was a cupboard. Leaking shower. Linen and towels clean but very worn, and towels mostly used to mop up extensive shower leaks. No cooling system (eg. A fan) and mosquitoes and lack of security meant the room was absolutely unbearably stifling at night. We had to buy a fan. Staff didn't respond to numerous ph calls. Lovely garden.
Fabulous hosts including generous breakfasts. Host took time to show us a bit of Lucca. Thank you. We had a fabulous time.
Fabulous and helpful staff.
We would have preferred a room with a nice view. Ours looked onto a roof littered with cigarette butts etc.