No customer comment
The property is well managed with facilities you would expect to find in hotels. The staff ware extremely hopeful esp after my daughter suffered concussion and had to seek medical attention
The wifi doesn't work in our room. As the receptionist is about 2 Stories up from the entrance, he is not able to hear the doorbell ring. We had to stand at the front door for about 5 mins before someone actually answers. We have to navigate a labyrinth of dark , narrow alleys before reaching the hostel but I guess unless you stay in a waterfront hotel, you won,t have this type of convenience given the geography of Venice
There is no elevator, so you basically have to haul your luggage up 4 flights of stairs. Other than that, what you pay is what you get.
On day of checkout i dropped my room key into the elevator shaft as the space was too tight to even make a turn. I told the owner what had happened, and she asked for 120euro for replacement which was daylight robbery. Verbal battle was exchanged and as a guest, I was totally shocked by such aggressive attitude. The key was found at the bottom of the elevator shaft but i'm never coming back. whatever merit the hotel has is totally destroyed by such arrogantly rude mgmt