The staff is absolutly helpful and competent.
The new owner has started to run a restaurant inside the hostel. So there are room downstairs almost inside the pizzeria which are effected by smell and noise. The music was turned on loudly until 11 pm or later, although there were no guest remaining in the restaurant. We had to ask the staff several times to turn down the noise. The room called "kitchen" is poorly equipped and located on the first floor. The fridge is downstairs, which doesn't really make sense. It's a pity ....
No customer comment
When we arrived, nobody knew which room was reservated for us. When we wanted to pay the room, there was nobody who knew the rate and could write a bill. Always when we wanted to enter or leave the hostel, we had had to ring the bell several times until anyone of the staff opened the door. What we really missed, was a present and informed staff!!!!!