The staff were so helpful and caring that I have no hesitation in highly recommending this hotel, within minutes of checking in we were given a very good briefing by the most helpful Truc she provided us with maps & helped us with booking our snorkelling tour once we decided what we wanted to do, arranged our motorbike hire provided excellent suggestions which made our stay wonderful.So good that we stayed longer than we expected....the hotel is clean & very nice but the staff are exceptional
This was more like coming to visit your loved ones they made us feel very much at home, stored our luggage whilst we went on a overnight tour. The information that they provided us with was excellent the rooms were cleaned every day it was a pleasure coming home. Each day they were interested in what we had done, were extremely caring & helpful The hotel is in a lovely quiet lane way & our room had a balcony its a great place highly recommended...everyone who stays returns again & again
A nice place quiet
This is a great hostel the thing that let it down was the condition of the bathroom but every thing else was good. The owner is a very helpful person and you get a good breakfast included it is in a good location and the rooms are big with good air-conditioning despite the mould in the shower I would still recommend staying here. I was tempted to splash vinegar around :)
The owners are fantastic very helpful but above all they care about you as if you are family. they gave us plenty of very useful information. which meant that we got the most out of our stay. They also booked our trek and stored our luggage of no cost. When we returned or heavy backpacks were back in our room waiting for us, the accommodation was more like hotel with soft towel, fresh soaps & water. would highly recommend this lovely place.
The owners are fantastic people they make you feel like family. They help organise every thing that you need & we have been backpacking for over a year so we are not useless but it is really nice that they look after their guests so well & so thoughtfully.
Fantastic home away from home. A great place to stay and you are made to feel as if you are family they help you with arrangements, store your luggage whilst you go off trekking a really great place to stay. The breakfast on the rooftop is a great way to start the day. The lovely security person who greats you each evening along with the happy attitude of all the staff members makes the stay wonderful. A lovely quiet place in a terrific location. We are so glad that we found them. Thank you
Whilst we were here it appeared as if the owners were away. There was no one able to speak english as advertised which is why we chose the place so there was no one available to give any advice. The person in charge was a young man who could not even provide us with a map. There was no breakfast despite advertising including breakfast & the kitchen area which is right inside near the reception was dirty always. I am sure the real owners were away..maybe they need to make better arrangements
We stayed it the one with the pool for the first trip and it was great it was air-conditioned and the breakfast was really good. Then when we returned from Tayrona we stayed in their other hostel which is closer to town, it did not have a pool or aircon but you are welcome to go up to the other one & swim. Nice rooftop area to relax.
Nice place with a great balcony . The rooms are dorms the bathrooms are clean & the owner is good at showing you the places to go and gives you helpful advice too
Although this is a very big hostel with lots of residence don't be fooled it is lovely & quiet. The staff are very helpful they care and the rooms are new & clean and have good wifi. They also give great advice on places to eat & book city tours for you also . The best walking tour also starts here.
It was a little tight being put in the single room of the cabin as it was not really enough room for a double bed and two people plus backpacks. I am not sure but I thought that wifi signal was advertised as strong but not in the cabins you had to sit in the eating area which is fine if it is advertised as such
The Hostel is a family business & they are all wonderful people it feels as though you are part of the family they care & worry about you too which was sweet. The breakfast was great and the water was hot in the shower. They provided plenty of assistance with things to do & see They could not have been more helpful.
These people make such an effort it is like staying in a hotel!! The best bed I have slept in during the past 8 Months in South America big comfy and extra pillows :) All the little extra touches are so nice the owner even insisted on carrying my heavy backpack up the stairs. Would not stay anywhere else.
The place is wonderful & the staff are just lovely we could not have asked for more. I would highly recommend the Pizza Night it was fun and certainly the best pizza we have tasted in the past 8 months.
What a fantastic place the staff were so caring as I was sick from food poisoning in Arequipa she took one look at me and fussed over me I didn't even have to say anything. They assist you with everything you need booking your trips trekking & keep your luggage safe whilst you are away. the rooms were very good the only problem was the long climb up the steps but that was the lazy taxi drivers fault insist on getting dropped of closer :)
The staff were fantastic
Fantastic place it is made of old volcanic rock & the rooms are amazing. The bathrooms are great best showers plenty of hot water. The kitchen was a little small but it is so cheap to eat out you may as well. The owner was great at giving advise & stored our luggage whilst we did the Canyon trek he also let us stay late into the night whilst we waited for our bus to leave. Great place ideal location & very secure.
This was great place the room was enormous & the view was fantastic it should have been busier based on the views alone.
Great location, very interesting artworks :) each floor was a surprise & we were on the top so lots of steps to climb but its probably good for you your at altitude anyway :) We ate out the restaurant was not fantastic but then its a hostel it would have been nice to be able to eat breakfast before doing death road but they serve breakfast late. Good wifi
We had a room out the back on the 3 floor it was very basic the shower was not that fantastic but breakfast on the roof top was great. The staff were very helpful despite the language barrier but they did what they could very secure place to stay
I can well understand why it is rated so high. We arrived early in the morning and were warmly welcomed, the staff gave us great local advice and were more than happy to give us full access to all amenities on our checkout day even though we were leaving in the evening. The bus booking company mixed up our departure dates and the hostel were very gracious about it. I have no trouble referring fellow travellers to this hostel
Great clean rooms nice garden to sit in and a much more relaxed atmosphere on the days the american owner was not present once he arrived the staff seemed to be on high alert & sitting in the chairs outside they were constantly sent to ask you if you wanted a drink, as it was also a restaurant which had great food and was great value but some times you want to just be able to sit & talk to fellow travellers without being pressured. The staff understood this the owner needs to learn it.
Great views from the Balcony awesome breakfasts. The internet was ok and you will be charged 5 Real to hold your backpack if your bus is at night.
I was placed in a room with a known bed bug problem, never being affected before it took me days to realise, it was immediately confirmed by the night staff. It then took days trying to get some assistance to ensure that our backpacks were not affected as I did not want to be taking the problem with me.3 weeks later the bites have stopped itching after having to pay for expensive cream & tablets. I was offered a drink from the bar for my discomfort!!! Linen refund waiting waiting waiting???
The manager was very helpful & happy as to were the staff it was extremely clean & breakfast was awesome the best so far!! The free use of the snorkelling gear was a real bonus & the manager cared about how your day was, which he usually helped plan & gave plenty of useful tips.
The staff were very friendly & helpful gave us plenty of information about the places to visit including a map of the city & the destinations we should visit. They knew the times to visit and what days each gallery or museum was open for free admission. Excellent safe area easy walking distance with a great big heavy backpack. Metro Line (1) the blue line : Ana Rosa station. Great wifi reception best so far