Staff was not very knowledgeable! I asked for the name of a good bar and the girl said she didn't know. You don't know?! You live here!
Pros: Really clean, nice building and facilities. Free breakfast (but very simple-- bread and cereal). Many things like lockers, hair dryers, and outlet converters are available for free (you just need to pay a deposit which you will get back in full when you return the item). Great location, in a safe, beautiful neighborhood. Close to the Picadilly line. Cons: Wish there was a younger feel...there is no bar and the common room is very quiet. Lots of stairs and no elevators!
The staff were WONDERFUL! Some of the friendliest people ever. Overall our stay was good, met some nice people. The location was perfect for getting around, located walking distance from the lake front and with access to subway and tram lines. The beds in the economy dorm were surprisingly comfortable for bunks, I had a great sleep actually. The bathroom could have been a bit cleaner, but it wasn't too bad. Also, free soaps and shampoo!