The woman who checked us in was really friendly and informative. Unfortunately the rest of the staff are pretty unprofessional: we saw staff laying on clean beds; overheard them talking crudely about a female guest; and they pretty much use the whole place as their frat house. Wifi goes in and out, breakfast is super basic and washrooms are clean, but dingy. The location near the British Museum, university, parks and shops is great. A lot of long term guests stay here while they look for work.
We've been in Europe hostels for3months of travel, This was by far the worst we've seen. The staff was at best impatient, at worst rude and patronizing. The kitchen was so gross it was the first time we didn't take advantage of cooking facilities. Our room was awful: dark and dingy dorm, dirty linens, a single skylight that couldn't be opened and so many bunks jammed into an awkward, tiny room that you couldn't use the under-bed storage or sit-up in the top bunk. We felt unsafe and uncomfortable
The front desk staff were very friendly and helpful. The breakfast of croissants, toast and cereal was appreciated. The courtyard is a great place to hangout. The hostel is a good homebase for exploring the area.
Staff at check-in were friendly and informative. The welcome drink ticket and Happy Hour were much appreciated. But at a hostel that is so party-oriented, where roommates were in and out all day and night, showering whenever and often drunk, soap and paper towel in the ensuite washrooms would really help keep the rooms tidy and everyone feeling clean. A downside in the room was the lack of power outlets and the awkward location of the two there. The laundry room is too small and hectic to use.