It would be nice to have a list of reliable travel agencies to refer to when the hostel is fully booked up. I had to book a bus through an outside agency because the hostel's bookings were all full. Unfortunately, the outside agency I used put passengers on a bus line that ransacked everyone's baggage.
The staff and proprietor of this Australian owned hotel were very knowledgeable and helpful. They were able to provide superb advice on things to do as well as places to go eat. Particularly beneficial were the comments relating to weather and seasons (ie. mostly cloudy sunrise/sunset during rainy season). The nicest extra touch was that staff checked to ensure that I had arrived safely at my next destination.