They only check email every 5 hours, so I was unable to get a transfer even though I started trying 24 hours before. There was no mention of this or apology when I arrived. The one guy was extremely unfriendly and didn't want to talk or even smile once. You are forced to rent a blanket if you are cold! Ridiculous. They screwed up the Favela tour. Told me I had to move rooms or pay a penalty, but wouldn't give a reason and eventually let me stay. The one girl was quite friendly. Don't recommend
Excellent time, well run and really good service to the falls.