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Great folks working at the front desk - Lucas is the bomb. My floor (floor 5) had a busted bathroom, which didn't make for easy/comfortable showering. The common space was still under construction, too (Sept 2013) so it was tough to get much of a feel of community. Also, the Wifi is bush league and hardly works anywhere.
The staff at Gallo are what make the place great -- they will do absolutely anything to help take care of you and make sure your trip is a dream. It is a little bit of a walk to get to everything else in Florence, but you'll be walking so much during the day anyways that you'll probably hardly notice. The people you meet are great!