Reviews: Anonymous

Smart Hyde Park View

London, England
57%

rooms were dirty and the male staff member on the thursday night was very rude and unhelpful the restoff the staff were great

  • 11th Nov 2013
  • Novice Nomad
  • England
  • Male, 31-40
  • (2 reviews)

Owner Comment (Hide)
We are really sorry you got the impression that one of our staff members was unpleasant. We take our guest feedback very seriously. Though our housekeeping times are between 06:30 am- 23:00. beside of our hourly check, we rely on guests to report any cleaning issues where we will get it resolved promptly. SCI Staff

Smart Hyde Park Inn

London, England
57%

Not very clean

  • 30th Oct 2013
  • Novice Nomad
  • England
  • Male, 31-40
  • (2 reviews)

Owner Comment (Hide)
Thank you for your review. We take guests feedback so seriously to improve our services. Our housekeeping/ cleaning staff start as early as 06:30 and finish at 23:00. We do regular check every one hour during these times to maintain good cleaning quality. However, if any cleaning issues get reported to receptionists by guests, it will be dealt with promptly. HPI Staff