The hostel staff were very welcoming and knowledgeable. The bathrooms and bedrooms were clean. The hostel were very accommodating when I checked back in at short notice because the border crisding was closed due to bad weather. I booked a full day wine tour through them, the price was competitive and the tour was good quality
On the hostelworld website laundry facilities are offered. At the hostel this is not so, I spent the morning in a self serve laundrette. I was told the trips that are advertised behind reception are no longer offered. The bathrooms are spacious with hot water. The rooms are clean and the lockers plenty big enough
I booked the jungle trek through the hostel, unfortunately the guide was poor. He didn't interact with the group or know about the route we took.
There were plenty of social areas to meet other people
I found the key west trip cheaper to buy outside the hostel than inside. The cleaners do a great job regularly cleaning the bathrooms and floors in the dorms throughout the day.
The security was a coded door. There was no staff on the door and if someone wanted its easy to get codes. Also some of the guests didn't ensure the door was shut behind them. The reception staff were uninterested in what they were doing and not knowledgeable about the area.