No Oxford maps, staff read from script don't offer help. Decor old, dark, outdated, dark grey bathrooms. Quiet time early in evening but no probs with shouting at 7am, no party here. Laundry service too long for a backpackers, if you cant be bothered put in a machine , we can was our own stuff faster. No atmosphere, expensive.
Comfy beds and not cramped, clean, friendly staff, good showers. Reliable wifi. Stayed far longer than intended. I stayed in dorms but one night in the pods was excellent , would use for weekend trips
The privacy curtains seem to make people forget others. Main light switched on at 2am, 3am and 5am, and loud conversations at all hours. Five nights of broken sleep, worst in two years of travelling. Perhaps on check-in staff could remind people in the large dorm about respecting others. Better signage to self catering kitchen and lighting in basement showers, smell of chlorine in lobby. Has much under utilised potential.
Cleaning was extremely good. It is a shame that basic repairs are not so efficient: the lock on our dorm door was not working properly, it had been reported prior to my arrival and still wasn't fixed when i left. WIFI is good but long term residents monopolise downstairs lounge.
The staff make this hostel, their friendliness is catching and there was an excellent group of people around most evenings. It would be better if the kitchen was open after 12 so you could cook lunch, 2pm is to late. (only bad thing was rude lady in my room on last night but im sure she will get her comeuppance)
Room doors need to automatically lock when closed. Don't advertise laundry facilities if only service washes are available.