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Reviews: Anonymous

  • Anonymous
  • Canada, Female, 18-24
  • Novice Nomad
Hostel Gastama, Lille, France
27th Dec 2013

I paid extra to stay in an all female dorm for the night that I was there and at 5 AM the entire room was unfortunately woken up by two men who waltzed into the room to sleep. Naturally the entire room was woken up by this and when the person at the front desk was notified it seemed as though he knew that this was going on. Basically he booked the two men in the room knowing it was an all female dorm and thought that we would not notice. The person at the front desk did not even really apologize

View Property Reply

Hi, We are really sorry for your bad experience with us. Please accept our apologies for the inconvenience. Our night porter was in training and he made a big mistake with our software. He did not realise it was a female dorm. You should have come to reception in the morning to talk with the day staff. We would have given you a significant discount as a gesture of goodwill. Sorry again for this accident and we hope to see you again in the future! Gastama Team

    • 6.0Value For Money
    • 6.0Security
    • 8.0Location
    • 6.0Facilities
    • 4.0Staff
    • 6.0Atmosphere
    • 6.0Cleanliness
  • Anonymous
  • Canada, Female, 18-24
  • Novice Nomad
23rd Dec 2013

I think the staff was excellent and the hostel was reasonably priced, especially since we were staying there at christmas time. I wish however that the WiFi would be strong enough to reach even the bedrooms instead of just the lounge area in the main building.

View Property Reply

Thank you for leaving your comment! We provide the WI FI just at the lobby so there all our guets can enjoy a nice atmosphere! We hope to see you back

    • 8.0Value For Money
    • 8.0Security
    • 10.0Location
    • 8.0Facilities
    • 10.0Staff
    • 10.0Atmosphere
    • 6.0Cleanliness

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