Nothing here was 'bad' per say, but nothing was good or above average either. Contrarily to other reviews, I found the staff to be very neutral, like they didn't care. The room was small and they don't wipe the bathroom floor when they do the room which leaves you stepping in water everytime you go in. I found the tours to be way overpriced; ask for the total price (chauffeur was fixed price, but food was 14$/person, not 14 for 2). Bike rentals is 2.50 US$, it's 1US$ everywhere else in Vietnam..
Great staff, super helpful and very friendly!! We weren't lucky because we got to Sapa during a very cold and humid week, but the staff tried to help us out as best as they could with electric blanckets and heating fans. Eddy was super helpful and honest as to advise us on cheaper do-yourself tours and places to go which we were very thankful for. He even went with my boyfriend to the pharmacy to buy me some medications when I got a 40C fever! Cảm ơn và chúc mừng năm mới cho tất cả! Mai & Simon
Superbe hotel et le staff est réellement merveilleux, qu'il s'agisse de Tony, Emma, Tien ou Ngoc. La chambre était magnifique, avec une grande fenêtre sur la rue (peut-être un peu bruyant pour ceux qui sont des 'light sleepers', mais c'est ça Ha Noi), spacieuse avec lit comfortable et douche et toilette séparées et très propres. Très bon déjeuner et grande aide, bonne humeur et humour de la part de tous le staff. Cảm ơn tất cả và chúc mừng năm mới! Em Mai and em Simon