Free tour offered by the hostel was pretty bad. The guide didn't really know her stuff, hesitated alot before explaining the sites to us.
Staff are helpful only to a certain extend. Expected staff to help out more to our enquiries due to the number to awards received by the hostel.
No customer comment
Just fantastic. Excellent all round.
Wifi was very weak. Unable to receive in the rooms. Wifi only last 24 hours or so on. Have numerous problems connecting to the wifi. Staff friendliness and service standards dependent on who the staff is.
Smelly toilets in ensuite room.
Its a very clean hostel situated at a corner of Manchester. The rooms are all controlled by key cards. Toilet on the first floor was very clean but the ones at the basement level needs alot of work.. Showers were very cool. Customer service was pretty good, allowing luggage services and answered to our queries.