The wifi signal basically didn't work which has now resulted in us missing important emails and loss of accommodation/money in other countries. The room we stayed in also smelt so maybe some scented candles or sticks to help with that. Overall the staff were great and breakfast was also great! 👍
Everything about this hostel was great! I'd recommend this to anyone visiting Madrid!
YMCA hostel staff don't show control of their customers staying! We were kept up late at night and woken extremely early by young teenagers staying there. Even resulted in us having to ask the teenagers to be quiet as the staff were no where to be seen.. Internet was available but only in a common area not in the rooms.. Signs to find YMCA are terrible, they say there is signs everywhere but they aren't and one's that are displayed are in the worst positions and easily missed.
We asked to have a private bathroom instead of a shared one. The person who checked us in advised there wouldn't be a extra charge and when I checked out I found a extra €10 upgrade to our final payment owing. I wouldn't have minded paying the extra €10, it's the fact we were basically lied to that disappointed me most. Also in the shower there was a cord to which I gathered was a fan. To my surprise it was a distress alarm. This really needs to be labelled as an alarm NOT a fan..
The service at the in site restaurant for dinner was less than great. Everyone else who arrived after us were served dinner before us and we only ordered simple meals compared to theirs. Breakfast service was great and food also! The facilities for washing were less than impressive for the shear size of the site to only have 2 washers / dryers. The machine we used did a terrible job, left our clothes dripping wet and had to tumble dry them twice but still wet we had to re wash again at Florence