Staff was very friendly and helpful, some of the best staff we encountered during 2 1/2 months of staying in hostels in China. Room was good enough, but we had booked a double private room with air conditioning and western toilet but we got put into an 8-bed dorm room with no AC and a squatter. We still had the room to ourselves, but it would have been nice to get the room we thought we were going to get. Watch out for the communal toilets - some of the most disgusting toilets we've ever seen!
Great place to stay while we waited for visa extensions in Xining. Staff was helpful in general, but it depended on who you got to talk to. Nice to be able to do laundry and have a place to hang it out to dry. Cleanliness of the apartment was ok but lacking in some areas. The kitchen smelled like death from the sink drain, not sure why, and the bathroom was clean "enough" but could have been a bit better. Nice sofa and big TV in the living room! Rooftop location has good views of the surrounds.
No customer comment
Need to have a little better customer service. Room not very clean when we checked in. Sheets and towels had stains and didn't smell as if they were clean, not changed from last guest. Not having hot water for showers during the winter is not good.