In the last year I have stayed at hostels in UK, France and New Zealand. My bench mark for the standard of facilities and services sought in other similar situations has been measured against "The Generator" hostel situated close to St Pancras in London. "Lodge in the City" was generally below that standard.
Did not end up staying there. Was unable to make a cancellation with information available . Could not locate contact details - email or text messaging details from booking information originally provided vital Hostel World booking system
I have very limited French language but never felt I could not communicate my needs. All areas of the facility appeared clean and tidy. Room and bed very comfortable - overslept!
No customer comment
I feel I could not fault my experience at Generator and will be looking to rebook again when I bring my grandchildren to England for their first ever overseas experience. My only concern related to efforts to obtain change for both the laundry and luggage storage facilities. I inquired at reception, they directed me to the Travel Shop, who also couldn't help with change. The bar wouldn't give cash out using a travel card. Nobody told me a cash machine existed on the premises. Didn't see signage