No one showed up at the train station, although I had emailed my travel details following their offer for pick up services. I got to the hostel and waited - staff had no idea what to do with me. No towel in the room, no toilet paper and the garbage bin had not been emptied. I asked for a tour they were advertising - the girl didn't know. Tip of the iceberg: upon check out a lady on the phone suggested arranging for a driver to take me to the station later in the day. No one showed up.