The staff seemed careless for customer service, the room was not ready when we arrived at 4 pm. They don't have a computer where to check the reservation or how much you paid/owed through hostel world. The rooms are next to the social area so there is a lot of noise. Breakfast should be self service and.they should.be more.proactive in regards of the information that you need when you first arrive to their facilities. I'll select a different hostel for my next trip to Cartagena.
- Novice Nomad
- Male, 25-30
- (4 reviews)
Great customer service in the hostel, willingness to help and excellent attitude, the breakfast is great as well with a lot of variety, they have a very cute cat as well. we recommend it
The staff was very helpful and friendly, we watch the word cup game and there was a nice environment, the.breakfast is very good as well
No customer comment