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Reviews: Anonymous



  • Anonymous
  • Scotland, Female, 25-30
  • Novice Nomad
Never At Home Green Point, Cape Town, South Africa
9.1
20th Mar 2017

Great hostel, great staff and great location! Swimming pool could be cleaner, but the outside area and bar are very nice! Phil, Thami and Jamie are all super helpful! Would come back!

    • 8.0Value For Money
    • 10.0Security
    • 8.0Location
    • 10.0Facilities
    • 10.0Staff
    • 10.0Atmosphere
    • 8.0Cleanliness
  • Anonymous
  • Scotland, Female, 25-30
  • Novice Nomad
Ashanti Lodge Gardens, Cape Town, South Africa
6.9
14th Mar 2017

Travel agent was incredibly unfriendly, other members of staff couldn't be bothered with you. The bar area is nice. Bathrooms could be cleaner. You have to pay a completely unnecessary deposit of 50R when you check-in for a piece of paper. Absolutely no idea what the benefit of this is, nor do the staff that I asked! This hostel doesn't live up to its reputation, mainly because of the unfriendly staff!

View Property Reply

I will certainly have a word with our sales rep and I apologise for her unfriendliness. I find it strange that you mention the other members of staff couldn't be bothered with you as the majority of our guests find them friendly enough. The upstairs showers have recently been renovated and it seems that all dirt shows up really quickly even if we have the cleaners in there multiple times during the day. The bed tag payment of R50 ensures that guests check out! Granted, some people DO forget, but 99% don't. Also - the number on the bed tag is the same number that your reservation is on our computer and ensures that we know exactly who is in what bed i.e our control system.

    • 6.0Value For Money
    • 8.0Security
    • 10.0Location
    • 8.0Facilities
    • 4.0Staff
    • 6.0Atmosphere
    • 6.0Cleanliness
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