Staff were very helpful. I arrived in the early hours of the morning and the receptionist, who I had to wake up to let me in, was great. They let me keep my bags there during my trip to Halong bay.
I thought that the hostel was overpriced- it was the most expensive hostel I stayed in - although a capital city, I did not think the price was worth it. There were ants on the beds and towels. Breakfast was included in the price- it was okay. The whole experience there was okay.
The hotel is a little outside of the main street and this is good if you prefer a little bit of quiet, which I did. The staff were welcoming and friendly. The price included breakfast and was good value for money. The room I stayed in was spacious and very clean. I enjoyed my stay there.
The hostel was clean and rooms were comfortable. There was plenty of hot water and there was always someone at the reception area if you needed a question answered.
My room was right next to the reception which was extremely noisy so I didn´t sleep well for the whole time I was there. The walls near the bed had stains on one of which was blood...
the floor of the ladies bathroom next to the mixed dorm was always wet. A little bit packed in in the mixed dorm and noisy- difficult to sleep.
The hostel had comfortable beds, rooms and central heating. The showers were a little disappointing: it was like showering under a cold tap.
Was cold in the dormitories
If you are sharing a bathroom you mght find a distinct lack of hot water. If you haveyour own ensuite I advise you to shower later on in the evening.