I got sick while in Arequipa with a stomach parasite and all of the staff could not have been nicer when I was feeling truly miserable away from home. They arranged for a doctor to visit me and were sympathetic through the whole affair, even arranging a partial refund from a tour I missed due to the illness.
I loved my little room. The location was great. Oddly I never met the owner. I arrived late and he gave me the door code ahead of time. I never crossed paths with him in two days.
I had a private room around the back. It was more than adequate. My flight was delayed and the night guy stayed up to let me in. Overall I enjoyed my stay. Both the desk people were friendly and helpful.