Decent budget accommodation. The building seemed rather stuffy/over-heated, but this may have been due to hot weather. Breakfast rooms became crowded, with people queuing to use facilities, but plenty of seating was available. Toilets and shower rooms were clean, but small - but this enabled a higher quantity. The hostel has an elegant facade , is in a fairly upmarket area, and is surrounded by many shops/services. Very close to Underground/bus stops, though some routes are not directly served.
Comfortable with good facilities in mainly pristine condition. Individual TV in room; several communal bathrooms; guest kitchens (albeit inconveniently closed at night). Staff are civil, efficient and unintrusive. Breakfast is tasty and plentiful, in genteel restaurant. Location slightly remote, a few miles from central Southampton, but v. near local shops andTotton mainline railway station (albeit not directly opposite entrance as implied in some publicity). Guests closing doors a little noisy.
While the stay was generally satisfactory and certainly good value, it was slightly less of an utter bargain than Hatters branches in Manchester and Birmingham. Perhaps I had been 'spoilt' by rock-bottom prices and free extras at these, but, though still affordable, the Liverpool hostel was less cheap, and included fewer free facilities (internet, 24-hour toast etc). A few irritants (noise, litter) could be blamed on guests rather than Hatters. Bathroom locks were absent.But pleasant refectory.
Amazing value. Staff were friendly and VERY helpful, going beyond the call of duty to find out bus times and event information on my behalf. My only real criticism is that the kitchen toaster did not work properly: surely this is an essential facility. But otherwise excellent.
- Novice Nomad
- (5 reviews)
Perhaps my stay was too brief to give a proper, typical experience of the hostel, but, while it essentially provided adequate accommodation, I found it fell short, in many respects, of what was advertised on Hostelworld.com, and made several hidden charges. Hostelworld promised free tickets to local nightclubs, plus drink discounts, yet I was told at the hostel that these were only available on certain nights and only involved one particular club. The receptionist did not know about this offer and had to consult a colleague. Similarly, Hostelworld also promises free left-luggage storage for people who book via the website, but the receptionist claimed not to know anything about this and charged me £1. Further money went down the drain with the unannounced (until the booking page) £1 website booking fee, plus a 50p surcharge for paying the balance by credit card, plus a £5 deposit at reception (even though I had already paid a deposit). Breakfast was adequate but only showed a partial resemblance to the photographs displayed outside the building, which depicted bounteous bowls of fruit and plates piled high with meat, as well as the more spartan options of bread, spreads and cereal which were the only items actually available during my stay. Security and rule enforcement seemed lax - I was not challenged about walking through an internal door, and several people were chatting at 1.30am in a corridor outside the bedrooms despite an allegedly strict rule of silence after 10pm. Another drawback is that only two basins are provided in the male shower room. Also, although civil in performing their duties, some of the staff seemed rather grumpy/passive-aggressive. On a more positive note, the hostel provides essentially-good-value, comfortable accommodation, and the city-centre location is convenient. But it advertises more perks than it actually delivers - which is especially disappointing if, as in my case, these factors helped to sway your decision to choose this hostel in the first place.
- Novice Nomad
- (5 reviews)