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Reviews: smithy02088368

  • smithy02088368
  • Wales, Couple, 25-30
  • Novice Nomad
Nomads Auckland, Auckland, New Zealand
26th Jan 2014

Quicker check-in system needed, took ages and we didn't even have to queue ! Seen large queues there out the door almost every day. Bed was very uncomfortable and room wasn't very spacious.

View Property Reply

Hi,thanks for your feedback. Unfortunately we have certain times during the day where it gets really busy and different bus companies drop off at the same time which is out of our control. We have 2 computers and 2 receptionists on and they try their best in checking everyone is asap. We are sorry to hear that you didn't sleep very comfortably and we looking at new mattress at the moment. We'd like to offer you a free upgrade on your next stay. Thanks

    • 8.0Value For Money
    • 10.0Security
    • 10.0Location
    • 8.0Facilities
    • 6.0Staff
    • 8.0Atmosphere
    • 8.0Cleanliness

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