Reviews: Anonymousgirl1234

Location: Netherlands, Gender: Female, Age: 28

AFTER paying they told us we had to split up.. 4 for us in one room, the other one alone in a room. There was no discussion possible and the girl ("Kirsty"?) was very rude to us. The last day 2 beds in our room came available, but again nothing possible. Finally the beds were stil empty and she could move to our room. WHY didn't they tell us this before?! The worst of all: 2 girls came home with BEDBUGS! This was mentioned before on this site but nothing changed! PLEASE AVOID THIS HOSTEL!

  • 6th Jun 2014
  • Novice Nomad
  • Netherlands
  • Female, 25-30
  • (2 reviews)

Owner Comment (Hide)
Thank you for your feedback and we're sorry for the inconvenience. We have a pest control company working in the building to solve our bedbug problem and are also sealing the brick walls where we have found the bugs to be living. Although we do try to keep our guests together as much as possible, when we are busy it is sometimes necessary for groups to be split in order for everyone to have a bed. We will remind all of our staff of the high standards we expect for our customer service.

Old Town Zagreb

Zagreb, Croatia

The location of the hostel is very good, because its close to the main trainstation, just a 10 minutes walk. The hostel was dirty, especially the bathroom. There are a lot of Japanese people, we dont know why. Also one guy of the staff was japanese and didnt speak english, so thats not really handy. For one night it was ok, but i think we will take another hostel the next time.