Didn't really feel like it was a hostel at all. Kitchen is nice to have, but not so nice when it's in the bedroom! Reception was not 24h, so the guests could have easily brought in strangers.
What a mistake to enter this place! Never ever again. PLZ do yourself a favor and save your money somewhere else but not in this cheapest accommodation. It's all disgusting, dirty, smelly, broken, unsafe, unpolite, dish washing in toilet, b'fast just a banana and sugar biscuits. Most of the other guests are not even backpackers but some long-term working people who don't speak a word of English. Total disaster. A nightmare you have awake.
Much over regular expectations! Super sweet couple running the hostel and doing a great job! Thank you! B)
Basic good. Staff reserved.
No lockers, dorm door + hostel door + outside door always open. No water / sink in the kitchen, so all the dishes were washed in the toilet and left there to dry! Atmosphere a bit clumsy.
Super nice staff! B) Homely. More toilets would be bonus.
SECURITY??!! As there were not enough lockers for everyone, I was sharing a locker with my travel mate. Last day we found stuff of two other people in the SAME locker! That had been the staff solution as "there was only little things in that locker". WTF??!! We had our passports, credit cards etc there, of course! And THE STAFF gives it for two other unknown people to use with an extra key. UNBELIEVABLE. Still don't know who was staff who not, but they were rude + loud having their own club.
The staff was too busy with the coffee shop so there was nobody at the hostel reception. Too bad there was not any common area but the coffee shop full of local teenagers. Not enough toilets/showers.
Staff totally confused: wanted the full payment even though one part had been already paid for . That was told to be MY extra cost! I didn't agree and finally the staff gave me the amount of the Hostelworld fee back. The location is impossible to find as there is no street names / building numbers / hostel signs ANYWHERE around. Good luck!
Staff just having a party smoking and drinking. Never back.
The Real Home away home. Wow.
Was given a key to a locker which was already in somebody else's use!!! Lucky that person I quickly closed it and got another locker... not well organized. Dorm without ac was way too hot to sleep well. Dirty toilets.
Sweet, helpful staff, great show for all by the tiny kitten. House number should have been marked to find it easier.
Marc rocks! Super helpful, always there with a smile, keeping the place nice and tidy, lovely common area, funny notes on the walls, all so true.
Crazy and stupid to make the customer PAY to make a payment! Whatever your bank deal is, the payment by card should be free OR you could advice on your web site that you deal with cash only. Yep, there was kitchen + fridge also in the room as promised on the website BUT we were told not to use them. For extra PAYMENT (again) people could use the gas stove outside in the garden. Otherwise, the staff (the French girl) was super helpful.
Crazy to make a customer pay extra to make the payment to the hostel (credit card system)! That is bad customer service!!! Make your money some other way, rise the price or whatever, but dont charge extra for getting paid whatever your banking deal is! The staff was good, but the cleaning lady super rude, acting inpolite, disadvantage for the hostel in general.
Unlike we were informed in the reception, we could easily find boat tickets to Athens even for the same night. Also we were able to find accommodation in other place in Chania + in Matala even though the reception told us it would be all fully booked on the island in August.
Brilliant staff, good location, happily extended my stay. Hope the staff fixes the locker problem in the dormitory: one key shouldn't work in two different lockers.
Amazing staff and nice AC dorm! Fast free wifi. Excellent free airport pickup even early in the morning. Location good when flying in/out of BOM. Recommend the restaurant of the fancy looking hotel right on the other side of the road.
S´thing btwn a hotel and a hostel, not too bad.
Instead of free TOAST 24/7 I´d rather use the money e.g. for the CLEANING: for how long time had the smoke alarm of our room been blocked by toilet paper?!
Home away from home. Recommend.
Not nice to listen to the mice running in between the walls, the property cold and dirty. The reception didn´t work smoothly.
What a field trip factory! The young kids totally took over the place - not so relaxing for the others, to be honest.
Never ever again to this place. The location is far from Zocalo and for that reason not nice to get back to when walking alone at night. The owner a bit heavy with his tour thing and why not to charge you another 30 pesos for the day safe of you backpack...
Absolutely amazing hosts! I sure need to go back to Cuba just to meet these people again. Thank you ever so much!