The most bizarre thing is that there was no blanket or any other bed linen to cover with when in bed. I know the weather is usually hot, but with A/C on and no idea where the remote control was, I was freezing during the night and had to cover with my towel.
The hostel itself is very clean, that's why the toilets stand out even more. Water running all the time, no proper water hose for cleaning, there's a shower inside the toilet so it's all constantly wet... For such a spotless hostel, the toilets need drastic improvement.
Very clean and spacious rooms. Unfortunately, the check-in time is pretty late, so when I arrived at 5.30 in the morning they told me either to go for a walk until noon (!), or if I want to go to a room, they'll charge me half day more. The same situation happened to me in Dalat, but there the lady in charge just let me in and ushered me to my bed, without any charge.
The staff are very lovely, I came very early in the morning, before check-in time, they let me in, allowed me to creep in one of the beds and have a nap, then also served me breakfast. There is a problem however with lot of moisture in the rooms, some walls are pretty mouldy, and that looks very unpleasant.
Came back into my room before check-out, only to find out that the cleaning lady has already rearranged my stuff, and found my tablet's wrapper in trash bin. Luckily they hadn't emptied it yet. I like the happy hours, though.
Although the room was very clean, I saw a cockroach walking the side of the reception desk one evening.
Booked 3 nights and mentioned that I'll then go to Xiahe for 1 night and come back for 1 more night. First 3 nights went well, except for the very poor knowledge of English at the reception. Before trip to Xiahe I asked if I could leave my backpack in the hostel, so I don't drag it to Xiahe. They said no problem. When I came back, it turned out there was no place because I "haven't booked". The guy on the reception said "it's not my problem", and didn't offer any help to find solution for it.
I've been to many hostels around the world and this is one of the best. It is not so about the hostel itself, but the hospitality and helpfulness of Mr. Sajjad, the very soul of the hostel. He's really eager to help you in any possible way, whether it's sewing you a shalvarkameez to blend in, taking you on trips to the countryside, preparing meals...you name it. Definitely the place that is a home away from home.
In the first room I was given, the toilet flush wasn't working. I moved to another, with very filthy bathroom, smell of tobacco smoke and someone's dirty clothes left in the wardrobe. The bed linen wasn't the cleanest, either. Toilet paper was provided only after asking for it. Water in the toilet was constantly dripping. Altogether, very poor. Luckily the weather was good, so I stayed out of it most of the time.
The only problem is that there is only one toilet per floor.
The guy that works there seems pretty nonchalant, sleeps until noon, looks like he has a constant hangover... But I appreciate that he checked me in when I arrived early in the morning. Also, the women that keep the hostel clean do very good work. All in all, recommended hostel, if you don't need much from the staff. Insist that you've already paid 15% of the room price through Hostelworld. They charged me full price.
Something got messed up with my reservation, so in fact there was no free place in the hostel, and instead I was offered a room in the flat of the owners. While I had certain amount of privacy, it was still rather awkward, since I had to share the bathroom with the family. Anyway, the owners were really helpful and friendly.
I was one of the first guests in a newly opened and very clean hostel with a cool setting (it is situated in an old church building). I liked the tartan-themed interior, as well as friendly staff. It is a bit out of the way, 15-minute walk from the Queen Street Station, but is worth it. The only annoying feature is that when using wi-fi, the hostel homepage keeps popping out every few minutes, interrupting normal surfing. That being said, it means that there are no substantial problems. :-)
Great quiet place, with a lovely historical charm. A price of a hostel, a setting of a hotel, and a classy one!
Room was OK, but one male toilet lacked toilet paper and the other lacked soap and was generally filthy. There was a note that we should inform the staff if we found any troubles with the toilet. So I did. The girl at the reception said she will take care of it "later". I insisted, since I had to use the toilet. Eventually, I went to the girls' toilet, and by the time I checked out (next morning), there was still neither toilet paper nor soap. What a complacency. Why do they have that note then?
For such a high-class hostel, one would expect to have soap in the bathroom.
Twin private room is in fact a room in the flat of owner's sister, with the bathroom we had to share with the family. Moreover, there was no heating in the room, it was freezing cold. They gave us only a small heater, which was next to useless. I believe it would have been better in the main guesthouse, or if we had come in summer, but this was unbearable and we had to change our plans and move out after one night. I think it should be taken into consideration if you want to book twin private.
The only problem was the shower, since it was hard to regulate water - either boiling hot or freezing cold.
No customer comment
- All Male Group, 31-40
- (69 reviews)
Unfortunately, my bed (mattress, actually) had a hole in the middle of it, so the sleep was pretty uncomfortable. Apart from it, the hostel was pleasant, and the room (5-bed dorm) satisfying.
- All Male Group, 31-40
- (69 reviews)
Because of reduction, there was no water during the night and noone prepared spare water (in a bucket, for example). So when I had to use the toilet during the night, I couldn't flush it. One more thing - it's compulsory to leave deposit for the key. But when I had to leave in the morning, there wasn't anyone at the reception (although they claim to be open 24 h), meaning that I effectively lost my deposit (5€). I had a positive experience with this hostel earlier, but I'm not going there again.
Hostel in general is great, except for the design of the room - sardine-box beds, extremely small bathrooms without hooks for clothes and no shelves, only curtains in the shower cabin, but without drain for the water that inevitably flows out of the shower cabin, rotating windows with shelves put just in front of it - so if you're not careful, you can easily knock something through the window, to the head of passers-by on Kalelarga... However, the rooms are clean and the staff is friendly.
We haven't managed to get to the hostel, as a matter of fact. We got to the scene around the time we were due (according to our reservation), but found the building empty. We kept ringing the bell, knocking, tried the other bells, but there was no one. We then decided to go to another hostel. After we started to unpack, I found an SMS from one of the hostel staff members in which he requested us to send him the exact time of our arrival, because he needs half an hour to get to the hostel.
There was a misunderstanding whether breakfast was included in the price. It wasn't, but the way I was informed about that was unnecessarily rude - I was practically thrown off the table with a remark "Either you pay or you don't get anything". So much for Bulgarian hospitality...