When we arrived to the hotel we were informed that they overbooked. We were not notified of this prior to our arrival which was a great inconvencience. They sent our reservation to another hotel which we now had to get to. Once there we were charged a higher amount which we were not notified about. We had originally booked a double bed. The new hotel gave us a pull out sofa as a bed!! It was very uncomfortable and we did not get much sleep. All in all a terrible experience.
No customer comment
really hard to get to. main person does not speak english... just chinese. do you homework before heading to hangzhou
- Novice Nomad
- (4 reviews)