I made a review of this hostel here: http://alainsojourner.com/chicago-getaway-hostel/
It's ok. In good location.
They were very understanding when I cancelled my last night there. They gave me a refund without long debates.
I'd definitely recommend this hostel!
It's not really at the heart of the city but it is soooo convenient--especially to the subway and to the nightlife in the city. And the WIFI (in the room) is the slowest ever in Japan! They should do something about it.
This hostel is very convenient to the subway and the surroundings have everything you need. What also I lke about this hostel is that you can leave your things, free of charge and the staff are always there to help you. Have to improve their cleanliness, especially on the 9th floor.