This guest had a male friend she wanted to stay with who happens to live by and happens on the same day she had a reservation with us(what a coincidence). She said she wanted to cancel her reservation. I told her the cancellation policy that she cannot cancel on the day of arrival . Also she made a female dorm for 2 girls. She said that was incorrect. After she saw her online reservation she got upset and left for NOT able to cancel on the same day of arrival date. CHECK CANCELLATION POLICY.