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Reviews: manu

Location Spain, Age 31

  • manu
  • Spain, Couple, 25-30
  • Novice Nomad
Hatters Hostel- Liverpool, Liverpool, England
1st Oct 2013

We booked a double room and when we arrived to the room, it didn't correspond to what we had booked. They said that they didn't have any availability for the room we requested. So, if there is no availability, why do you book for your customers rooms that you don't have? They didn't even offered us any kind of compensation (why not a full English breakfast, which was offered for £5?). If so, they could have avoided this negative review. The ceilings were mouldy and the windows dirty and old.

View Property Reply

Thanks for your feedback regarding your stay. We appreciate it and try to use all guests feedback to make our customer experience better. On this occasion we are sorry about the problems during your stay. We have recently installed a new bookings system and at the time of your booking there were connection problems between ourselves and the website. We did our best to accommodate you in another private room and you are right maybe we should have offered you breakfast as an apology.

    • 8.0Value For Money
    • 6.0Security
    • 6.0Location
    • 6.0Facilities
    • 4.0Staff
    • 6.0Atmosphere
    • 4.0Cleanliness
  • manu
  • Spain,
  • Novice Nomad
Haus Sparkuhl Hotel Garni, Hannover, Germany
25th Apr 2010

Good value for the quality.

    • 0.0Value For Money
    • 10.0Security
    • 4.0Location
    • 0.0Facilities
    • 10.0Staff
    • 6.0Atmosphere
    • 10.0Cleanliness
  • manu
  • Spain,
  • Novice Nomad
Hotel Princess, Amsterdam, Netherlands
1st Feb 2010

Good location. Rooms a little bit small, but enough to sleep there. The breakfast room and the breakfast itself were really good.

    • 0.0Value For Money
    • 8.0Security
    • 8.0Location
    • 0.0Facilities
    • 6.0Staff
    • 6.0Atmosphere
    • 8.0Cleanliness

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