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Reviews: gercarton3358

  • gercarton3358
  • Ireland, Male, 25-30
  • Novice Nomad
19th Jul 2013

Great hostel, nice and chatty folk in the bar area.. Clean, good location. Well worth the money staying in a dorm over an overpriced poor quality hotel room in london.

    • 10.0Value For Money
    • 10.0Security
    • 10.0Location
    • 10.0Facilities
    • 10.0Staff
    • 8.0Atmosphere
    • 10.0Cleanliness
  • gercarton3358
  • Ireland, Couple, 31-40
  • Novice Nomad
Cocomama, Amsterdam, Netherlands
17th Feb 2013

Atmsphere had a distinctly young feel.. Fine if you fancy that. Staff were helpful but didn't seem to have a genuine interest in the welfare of the guests beyond the standard meet, greet and show around, I would have expected more from such a small hostel . Facilities were top class. One final point I had was that on both mornings there was someone asleep on the sofa rendering the soft furnishings useless for all other guests, I feel the staff could have done something about this.

View Property Reply

Dear Gerard, Thank you for leaving us a review, we are happy to hear you enjoyed our facilities. We will contact you by email regarding the staff attitude, this is a very important matter to us and we would appreciate your detailed feedback so we can take appropriate measures. We remember the guest on the couch, he was watching a movie and kept falling asleep. Our manager woke him up several times and told him to go to bed if he wanted to sleep, as it is our policy that the living room is for awake guests and not for sleeping in. Our apologies for any inconvenience caused, we hope you were still able to enjoy our common areas and to see you again on your next visit to Amsterdam. Warm regards, Lotje

    • 8.0Value For Money
    • 10.0Security
    • 8.0Location
    • 10.0Facilities
    • 8.0Staff
    • 6.0Atmosphere
    • 10.0Cleanliness

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