Reviews: Anonymous

63%

on my arrival, I tried to cancel the last of three nights - I was told that I could just cancel the whole booking which for me, having worked in a hostel for three years in which the rule "cancel 24hrs before" was valid from day to day and not by arrival date for a whole booking, was strange. "the customer is always right" would be different, and altogether - the staff has done its job, but nothing more, no smile, no hello in the hall or when entering the room...

  • 23rd Aug 2013
  • Novice Nomad
  • Germany
  • Female, 25-30
  • (2 reviews)


Ciak Hostel

Rome, Italy
73%

own lockers, quite location, was clean and rooms are ok, bunk beds a bit loud will climbing though. hot water was not working on a sunday and the stuff first was not very intered in explaining or solving...but generally helpful.