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Reviews: Anonymous

Location Wales, Gender Female, Age 34

  • Anonymous
  • England, Female, 31-40
  • Novice Nomad
YHA Cambridge, Cambridge, England
6.3
26th Nov 2016

I checked in during the afternoon and was assigned a bed in a dorm. However when I returned later on someone had taken my bed. I complained to the staff at the time, and the other guest ignored us and I had to take their assigned bed even though I wanted my assigned bed. The next morning I complained again, and although they apologized, they were not willing to do any more. Most other hostels and hotels would at least offer a discount or a refund for such inconvenience. Very poor service.

View Property Reply

Hi Orla, Thank you for your review. We assign beds on arrival and very rarely in shared rooms a guest may end up using a bed different to the one they were unassigned. This appears to have been the case on this occasion. Our staff did apologize for the inconvenience this caused you during your stay. If you wish to discuss this further please feel free to contact me at cambridgedeputy@yha.org.uk Kind Regards Holly Swallowe Deputy Hostel Manager YHA Cambridge

    • 6.0Value For Money
    • 8.0Security
    • 8.0Location
    • 6.0Facilities
    • 2.0Staff
    • 6.0Atmosphere
    • 8.0Cleanliness
  • Anonymous
  • Wales, Female, 25-30
  • Novice Nomad
Hostel Van Gogh, Amsterdam, Netherlands
5.7
21st Jun 2013

communal facilities were very poor compared to other hostels, only a tv and uncomfortable chairs. no bar area and staff were not very helpful. the rooms only have safety deposit boxes which are big enough for a rucksack, so all other luggage can't be locked away. For the price of the hostel compared to ones in Copenhagen, Montreal and China that I've stayed in during the last 2 years, this was definitely the worst

    • 4.0Value For Money
    • 6.0Security
    • 10.0Location
    • 4.0Facilities
    • 6.0Staff
    • 4.0Atmosphere
    • 6.0Cleanliness
  • Anonymous
  • Wales,
  • Novice Nomad
Samesun Montreal Central, Montreal, Canada
9.0
9th Jun 2011

Could the window on the ground floor near the bins be limited in their opening to 2-3 inches? there was a guy collecting bottles from the bins and i was concerned someone could get in if the window was left open and it was to an all girls dorm.

    • 0.0Value For Money
    • 6.0Security
    • 10.0Location
    • 0.0Facilities
    • 10.0Staff
    • 10.0Atmosphere
    • 8.0Cleanliness

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