Reviews: Anonymous

31%

Get rid of the 2 angry staff members. Improve the kitchen facilities, hot water always ran out, clean the outdoor alley near entry, change the mattresses as they had black mold at the bases. Really I could go on and on about what a terrible place this is. I'd rather sleep in the streets of Bombay than pay money here. They leave the front door open in one of most dangerous places in San Francisco while the front office manager is eating breakfast 3 stories up, is this facility secure? I think not


Encore Express Hotel/Hostel

San Francisco, USA
80%

I am going to have to investigate what I've been paying for at Encore express. Because what is quoted from Hostelworld and what I actually pay seem to be 2 different things. There seems to be taxes and fees in addition to the quoted price online and this is very disconcerting if not illegal. I have been using Hostelworld for over 4 Years around the world and this has never occurred before. What is the policy on hidden costs? Thank you Holdeen Cushing-murray