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Reviews: Anonymous

  • Anonymous
  • New Zealand, Female, 25-30
  • Novice Nomad
Hootananny Hostel, London, England
3rd Apr 2014

The Hootananny is a great place to make new friends, that can become a family away from home. Just 2 suggestions: double glazed windows are a must as some are broken & this will reduce noise issues. When first checking in there needs to be signage saying there is a hostel & a note of how to check in would help. The bar staff need training-they are bad! The kitchen/lounge facilities are great (except broken oven) & the bar below has excellent entertainment. This is my favorite hostel in london xx

    • 10.0Value For Money
    • 8.0Security
    • 10.0Location
    • 10.0Facilities
    • 8.0Staff
    • 10.0Atmosphere
    • 8.0Cleanliness
  • Anonymous
  • New Zealand, Female, 25-30
  • Novice Nomad
Edinburgh Backpackers, Edinburgh, Scotland
30th Dec 2011

Expensive, unclean, smelled, rude staff at times that were slow and uninformative. No lift and alot of stairs. Good location close to train and main streets. Good Cafe next door with food.

View Property Reply

I�m sorry to hear that you did not enjoy your stay with us. If guests don�t enjoy their first stay they usually don�t return for a 2nd visit as you did. You checked in at the busiest time of day, during the Hogmanay festival. I specifically remember checking you in and apologised for your 5 minute wait. I also provided you with a map and recommendations of places to see and things to do during your time in Edinburgh. You stayed on the first floor so I fail to understand why the stairs were a problem for you. As for cleanliness the hostel bathrooms and common areas are cleaned at least 5 times per day. You also stayed in a newly renovated room, with brand new beds, mattresses and linen. Good luck with the rest of your travels

    • 2.0Value For Money
    • 6.0Security
    • 10.0Location
    • 6.0Facilities
    • 2.0Staff
    • 2.0Atmosphere
    • 4.0Cleanliness

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