Frequently Asked Questions

Our market leading booking technology successfully processes millions of confirmed reservations each year for our valued customers. We’re so confident in guaranteeing your reservation that we will credit your Hostelworld.com account with the full deposit PLUS an additional $50 credit that can be used towards the deposits of future bookings on Hostelworld.com, in the extremely unlikely event that on arrival at your chosen property your reservation cannot be located by the reception agent.

In order to make a claim under our Booking Guarantee you must contact us within 48 hours of arrival at the property - as per the arrival date and time outlined on your reservation confirmation. You must contact us and detail your claim by submitting a Booking Guarantee Query. If requested by Hostelworld.com upon making your claim, you must be able to provide a copy of your confirmation email either digitally or print; or booking reference number that can be subsequently validated against the booking confirmation, in order for us to verify your claim.

On approval of a claim, Hostelworld.com will credit your account with the deposit amount and the additional US$50 credit, both of which can be used towards deposits of future hostel bookings on Hostelworld.com. Credit will be applied to your account which is identified by the e-mail address used to process your initial booking. In order to use credit simply log onto www.hostelworld.com and make a booking using the same e-mail address. Your credit will automatically apply to your booking once you confirm the reservation. Credit cannot be applied to a booking made using a different e-mail address. Credit is only valid for bookings made online at www.hostelworld.com and must be used within 6 months from the date the credit is applied to your account. Credit only applies to accommodation booking deposits; it cannot be used against other charges on Hostelworld.com including booking fees or other purchases.

We offer insurance through the company World Nomads, for more information or a quote please check your booking confirmation or click here.

All sensitive information exchanged between your computer and our site is encrypted using SSL. Our SSL Certificate is provided by Verisign. This ensures that your information is transmitted securely and is safe from third parties. For more information, please read our security section.

This depends on the hostel's own policy. The property will have clearly displayed on their microsite what method you can pay with on arrival, either cash and/or credit/debit card

Once you click on the "Confirm" button, it should only take up to 1 minute to receive confirmation of your booking on screen. Do not click the confirm button more than once or you will be charged more than once.

Our credit/debit card bookings are secure and processed through WorldPay. There may be some reasons why your credit card transaction will not go through. Please check the following and try your transaction again:

There may be insufficient funds to cover the transaction being booked. You may not have filled out all the information fields requested. You may be choosing the incorrect card type (for example if you have a 'Visa Electron' card, you must choose 'Visa Electron' in the drop down menu and not just 'Visa'- Please check that this is not the reason and try to complete your transaction again.

If this has not answered your question then please Contact Us and we will be happy to help.

Cancellation Protection enables you to cancel and rebook on Hostelworld.com as many times as you like, giving you the freedom to change your plans as you travel without losing your booking deposit. You will be given the option to purchase Cancellation Protection during your booking process. In the event that you have to cancel for any reason, we will credit the deposit paid here for use against future bookings on this site. Cancellations must take place online, 24 hours ahead of your arrival date.

The following terms and conditions apply:

1. Cancellation Protection is only valid for cancellations made within the cancellation period set by the accommodation provider.

2. Cancellations are only valid if processed online through your Hostelworld.com account. You can log-in to your account here

3. Cancellations by telephone or e-mail are not protected by Cancellation Protection.

4. Cancellation Protection will apply to full booking cancellations only, it will not be applied to partial cancellations.

5. Cancellation credit will be applied to your account which is identified by the e-mail address used to process your initial booking. Credit cannot be applied to a booking made using a different email address.

6. Cancellation credit is only valid for bookings made online at www.hostelworld.com and must be used within 6 months from your cancellation date.

7. In order to use your cancellation credit simply make a repeat booking on www.hostelworld.com using the same e-mail address. Your credit will automatically apply to your booking once you confirm the reservation.

8. Cancellation credit only applies to accommodation booking deposits, it cannot be used against other charges on Hostelworld.com including booking fees or other purchases.

If this has not answered your question, please Contact Us and we will be happy to help.

In order for your deposit to be credited to your account you need to ensure you cancel your booking through your account on MyWorld a minimum of 24 hours prior to your arrival date. You can log into your MyWorld account here

In order to use your cancellation credit simply make a repeat booking on www.hostelworld.com using the same e-mail address. Your credit will automatically apply to your booking once you confirm the reservation.

Cancellation credit is only valid for 6 months from the date of cancellation, after which time it expires.

You can cancel your booking in one of 2 ways: You can cancel online through your MyWorld account. Just log in to your account here, and you can see a list of your upcoming bookings. Click on the booking reference number for the booking you wish to cancel. There will be a "Cancel" button enabling you to cancel your booking online. Please Note: If you have purchased Cancellation Protection you must cancel online through your account in order to be credited your deposit amount. If you have booked on one of our affiliated web-sites or you do not have a MyWorld account, you can also cancel by contacting the property directly using the contact details on your confirmation email.

 Things to note:

In the event of a cancellation the deposit and booking fee are non-refundable (unless you have purchased cancellation protection, in which case you need to cancel through your account and the deposit is credited to you account for use on a future booking through us). The cancellation policy on this site is 24 hours prior to your scheduled check-in date(unless otherwise stated in the property's conditions). This means you must cancel at least 24 hours prior to your arrival date to avoid a no-show or late cancellation charge. The no-show or late cancellation charge is the total of the first night's accommodation cost and will be charged to your credit card if you do not notify the property in time.

No, as per our terms and conditions, the deposit is non-refundable. If you have purchased Cancellation Protection and you have cancelled through your MyWorld account, the deposit is credited to your account for use on a future booking through us.

You can change your booking in one of 2 ways:

1. You can change the booking online through your MyWorld account by paying a small change booking fee. Just log in to your account here, and you can see a list of your upcoming bookings. Click on the booking reference number for the booking you wish to change. There will be a "Change" button enabling you to change your booking online. Please note: If you have purchased Cancellation Protection you will be unable to change your booking online.

2. If you have booked on one of our affiliated web-sites or you do not have a MyWorld account, you can also change your booking by contacting the property directly using the contact details on your confirmation email. Things to note: - Acceptance of any amendments to your booking is at the discretion of the hostel concered. If an amendment of your reservation is not possible, then your deposit and booking fee are non-refundable.

No, if you have checked in and then decide to change your reservation and check out early, you will lose the deposit amount you have paid for the remaining nights.

Our company is based in Dublin so the charge on your statement will most likely show up as HW Dublin or Hostelworld Dublin.

We allow you to view and charge for your deposit and booking fee in US Dollars (US$), Euro(€) and Great British Pounds (GBP£). Please note that the final balance due will always be in the local currency of the property booked. The option to view your booking in any currency is an indicator only and we cannot gaurantee the exchange rate on the day to be the same when the charge appears on your card. Please allow for fluctuating exchange rates. If this does not answer your question, then please Contact Us and a member of our Customer Service Team will be happy to help.

If you have a problem with your existing reservation, please Contact Us quoting your booking reference number and we will be happy to help.

Booking with a debit card or Paypal is slightly different than booking with a credit card. You need to contact the property to reconfirm your booking 24 hours before arrival. If you do not arrive by 12pm on your check in date the hostel can cancel your booking.

We accept Visa, Visa Delta, Visa Electron, Mastercards and Solo, Switch, JCB and Laser Debit cards. Please note, not all hostels will accept bookings made using Debit cards but you can check the hostel's microsite details while booking to see if they do or do not.

We do provide the option for you to pay the deposit using your PayPal account. However please note that not all hostels accept Paypal, so this is why you may not see the option when you try to select PayPal on the page where you enter your details to book.

To make a PayPal booking, once on the enter details or check-out page select the tab marked 'Paypal' just above the credit card name/number fields. When you click "Check out with Paypal" you will be redirected to the PayPal site to run through their charge process.

Some hostels will not accept debit cards, this is why you will not see the option when you try to select the card type on the page where you enter your details to book.

If you are a frequent traveller and would like to avail of a service that means you will save money on your hostel bookings for a whole year you should sign up now for Hostelworld's Gold Card for just $10 annually and pay no $2 service charges on bookings over a 12 month period. By signing up you will save money on a continuous basis for 12 months. If you plan on staying in 5 or more hostels over one year, this represents great value. To purchase a gold card please click here

You can purchase a Gold Card on the enter details or check-out page while making your booking. Please make sure that each time you book you enter your Gold Card ID to avoid paying the booking fee.

If you cannot remember your Gold Card ID or have lost it, please Contact Us and we will resend this to you

If you have already purchased a Gold Card and are nearing the end of your year of no booking fees, you can now renew your card for only $5! Just log into your MyWorld account and you can renew it there. The offer is only valid for up to 60 days after your current Gold Card expires. You can check the expiry date of your card in MyWorld.

You can make a confirmed group booking here. Please note however that for group bookings the hostels will have special conditions on payment etc. This will all be stated clearly on the site during the booking process.

Let’s Go... Rewards membership is only available to residents living within the UK. Membership is automatically cancelled if you move outside the UK. You cannot transfer your agreement to someone else without written permission from Let’s Go… Rewards.

After you apply to Let’s Go… Rewards, Let’s Go…Rewards will send you a welcome email which will include a cash-back voucher, terms and conditions and full details of how to claim. Your voucher is redeemable against your next Hostelworld.com, Hostels.com or Trav.com booking, to claim your cash-back simply print off the confirmation email of your next booking and attach it to your completed voucher, post to Let’s Go Rewards and you will be sent a cheque in the post by Let’s Go… Rewards. Only one voucher per Let’s Go… Reward member.

Your membership will start when you receive a Welcome Email. You can start enjoying the benefits of Let's Go...Rewards immediately, other than the Dining service which requires your membership card which will be sent to you within 7 days of the date of your Welcome Email. Your 30 day free trial of Let's Go... Rewards will commence after receipt of your membership card. After your 30 day free trial your membership will automatically continue at a monthly fee of £8.99 (inc VAT) which will be billed to the card details provided.

You can cancel your membership at anytime during your trial period by calling Let’s Go Rewards at 0845 601 2733 and owe nothing. If you cancel after your trial period, no further fees will be charged, however, any fees already paid will not be refunded.

You need a valid credit card, debit card or Paypal account to book online. The cards we accept are Visa, Visa Delta, Visa Electron, Mastercard, Solo, Switch, JCB and Laser. You card will be charged for a deposit (downpayment) and a booking fee (US$2 unless you are a MyWorld or Gold Card Member, or hold a valid discount card). Once you have selected your destination, preferred hostel, number of guests and number of nights you will be prompted for your card details to confirm your booking. You will receive an on-screen confirmation of your reservation which you should print and bring to the hostel. The balance due when you arrive at the hostel will be clearly displayed on your booking confirmation. This will always be in the local currency of the hostel.

When you book online, through our online credit card processing company, we take a deposit (downpayment) for your reservation plus a US$2 booking fee. This amount will not be refunded to you on arrival at the hostel. The balance of your accommodation cost as shown on your booking confirmation is due on arrival at the hostel. All charges from our site will be in US$, Euro (€) or Great British Pounds (GBP£), depending on which you choose at the time of booking.

No, the deposit is a downpayment and is non-refundable. It should be deducted from the overall balance due on arrival at the hostel though.

We do not provide contact information for hostels before you book them. You will receive complete directions and contact information, including email address and telephone number on your booking confirmation. If you have a question about a specific hostel which is not covered in their description online, please Contact Us and we will be happy to find out for you.

All availability is uploaded by the hostels themselves so it is up-to-date. To check availability please use the web-site. We cannot check availability, rates or make bookings for you.

Yes you do, you must have a valid credit card, debit card or Paypal account to make a booking with us. We accept Visa, Visa Electron, Mastercard, Switch and Laser cards. We do not accept Amex. Please check the hostel's microsite page to see if they accept credit cards on arrival. Most will accept debit cards, unless otherwise specified.

You can book up to 10 people in a regular booking on our site. Any bookings for 10+ guests will be a group booking and can be done here

You can make a confirmed group booking here. Please note however that for group bookings the hostels will have special conditions on payment etc. This will all be stated clearly on the site during the booking process.

Our credit/debit card bookings are secure and processed through WorldPay. There may be some reasons why your credit card transaction will not go through. Please check the following and try your transaction again:

There may be insufficient funds to cover the transaction being booked. You may not have filled out all the information fields requested. You may be choosing the incorrect card type (for example if you have a 'Visa Electron' card, you must choose 'Visa Electron' in the drop down menu and not just 'Visa'.

Please check that this is not the reason and try to complete your transaction again. If this has not answered your question then please Contact Us and we will be happy to help.

Simply add your membership or discount number in hte box provided on the check-out page to get your discount. Hostelworld offers a discount to holders of the following: Special flyers issued by Hostelworld Hostelworld Gold Card holders Student Advantage members Isic cards issued by USITNow Ireland ISIC IYTC and ITIC membership cards issued by Sincerity Travel International Student Exchange (ISE) Cards Irelandcard.com cardholders.

We would advise that you do. Hostels will display on their microsite any conditions they may have especially for children and if they are child friendly.

While most hostels do not impose an age restriction, this is not always the case, particularly in hostels which have a bar on the premises, or are specifically tailored for the 'youth' market. It is recommended that you check the hostel's details on their micro-site to find out whether or not there is an age restriction.

This depends on the hostel's own policy. The property will have clearly displayed on their microsite what method you can pay with on arrival, either cash and/or credit/debit card

For legal reasons, Hostelworld.com does not currently facilitate bookings for accommodation or travel product by nationals of Cuba, Iran, Syria, Sudan, Myanmar (Burma) or North Korea. This has been a difficult decision for us but unfortunately, it is beyond our control owing to new regulations which Hostelworld.com needs to adhere to by law. We sincerely hope that at some stage in the future we will be able to assist you again in your travel arrangements.

For legal reasons, Hostelworld.com does not currently facilitate bookings for accommodation or travel product in Cuba, Iran, Syria, Sudan, Myanmar (Burma) or North Korea or offered by nationals of those countries. This has been a difficult decision for us but unfortunately, it is beyond our control owing to new regulations which Hostelworld.com needs to adhere to by law. We sincerely hope that at some stage in the future we will be able to assist you again in your travel arrangements for these countries.

Contact details for the property you have booked are on your confirmation email, and are also on your booking details in your MyWorld account.

Unless specified by the hostel directly on the microsite or on the conditions you have received, you do not need to reconfirm. Please print out your booking confirmation and have ready for check in at the property booked.

After each departure date of a booking you will receive an automatic email asking you to review your hostel stay giving you an opportunity to rate your stay and add your comments so that other customers can see them. You can also review your hostel stay online through your MyWorld account.

If you did not receive a review email from us, please Contact Us with your booking reference number and we can resend this to you.

A single room is a room that sleeps 1 person only, this will appear as 'Single' or '1 bed private' on the site.

A double room is a room that has 1 bed which sleeps 2 people. Only 2 people can sleep in a double room.

A twin room is a room that has 2 beds and sleeps 2 people only.

Dorm rooms are rooms that are shared with other people. They will usually have bunk style beds. There may be lockers or safety deposit boxes where you can store your valuables in the room also. Some dorm rooms now will have a bathroom or shower also, this will appear as a shared dorm with Ensuite.

A tent will be found in any property type classified as Campsite. It will be a canvas structure with a small bed that will normally sleep mixed gender.

An ensuite room is a room that has a toilet and comes with a shower and/or bath. Private rooms and dorm style rooms can be ensuite. You may pay more for an ensuite room.

A private room is a room where you will need to book the entire room. For example, three persons booking a four-bed private room will need to select and pay for four persons if they wish to have a private room. If you set your preference to private room and there is no private room available, the website will offer you the best alternative available.

Unfortunately we do not send out documents for Visa purposes. The only confirmation that we send is the automatic confirmation you will receive after booking which you are advised to print then.

No, the confirmation email is sent only with the name the booking is made with.

We do not provide contact information for hostels before you book them. You will receive complete directions and contact information, including email address and telephone number on your booking confirmation. If you have a question about a specific hostel which is not covered in their description online, please Contact Us and we will be happy to find out for you.

All availability is uploaded by the hostels themselves so it is up-to-date. To check availability please use the search panel on the home-page by clicking here. We cannot check availability, rates or make bookings for you.

Only customers who have booked on Hostelworld.com or Hostels.com can review a hostel. After each departure date of a booking you will receive an automatic email asking you to review your hostel stay giving you an opportunity to rate your stay and add your comments so that other customers can see them. You can also review your hostel stay online through your MyWorld account.

If you did not receive a review email from us, please Contact Us with your reference number and we can resent this to you.

Hostelling is, in part, the act of travelling and staying in hostels. Referred to as "Backpacking" in many parts of the world, it is perhaps best described as travelling cheaply with an adventurous spirit. The terms hosteller and backpacker are basically synonymous. Backpackers tend to travel for longer periods that the typical tourist. In many countries, especially Australia and New Zealand, it is customary for students and recent graduates to take trips of up to a year or more! While hostelling, you see the world from a perspective that the average toursit will never see. You meet local people, learn customs, eat local food and often have opportunites to do things you never imagined. Trips are usually only roughly planned without itineraries to allow for last minute changes when something unexpected and exciting presents itself. Basically, backpackers stay longer, see more, and do more for less money!

Hostels have probably been around for over a thousand years as a low-cost place for a traveller to stay for the night. The hostel movement as most people know it, however, was started by a German school teacher named Richard Schirrmann back in the Summer of 1907. It was at this time that Nette School began providing overnight accommodation to young travellers. Each night the classrooms were cleared of desks and chairs and thin straw sacks were placed on the floor for the travellers. As was the custom, each hosteller in the morning helped to put the school back together and sweep the straw from the floor.

The philosophy as stated by Mr. Schirrmann was this: "Suppose that the thoughtful young people of all countries could be provided with suitable meeting places where they could get to know each other! That could and must be the role of youth hostels, not only in Germany, but throughout the world, building a bridge of peace from nation to nation!" (From American Youth Hostels "First Fifty Years: Young at Any Age")

The answer to this question is becoming more and more difficult to define as hostels are changing all the time.

Today, many hostels are not unlike budget hotels where the only significant difference is the price. For example, many of the hostels listed offer private rooms with en-suite facilities, smaller dorms for groups of between two and eight or larger dorms where you could share with up to twenty others.

As well as the rooms themselves, they offer bars and restaurants, 24-hour opening, self catering kitchens, Internet cafes and many more added facilities. Despite this, many hostels have remainded old-school and you do need to maintain an open mind when choosing this form of accommodation. Don't expect luxury because in all but a few cases, you may not get it.

The come in all shapes and sizes. 

There are hostels in castles, teepees, former prisons and even a jumbo jet! They are in sleepy towns, sprawling metropolises and everything in between. Some hostels are huge, providing beds for hundreds, others consist of a single room in a friendly family home. Some are mountain huts that require extensive hiking to get to while others are in urban jungles of towering skyscrapers.

And this is what makes the entire experience so appealing to backpackers, you really do not know what you are going to get from one hostel to the next!

People from all walks of life and every corner of the world stay in hostels. Many are misled into thinking that this form of accommodation only appeals to the younger generation of travellers but here at Hostelworld we have booked people as old as 90 and as young as 6 months into hostel accommodation. Hostels provide a great way to meet new people and experience new things which is why they appeal to such a diverse range of people.

There are as many different atmospheres as there are hostels. Each one has a different scene. Part of the adventure of hostelling is experiencing the variety. Sometimes you will find yourself in bed by 9pm and up at 6am with the chickens gathering eggs. In others you may party until all hours in a world-class cosmopolitan city and sleep until 3pm the next afternoon.

Dorms are often, but not always, separated by sex. There will be between 2 and 10 people sharing a room with bunk beds. Sometimes, particularly during peak seasons, large rooms sleeping as many as 30 people are made available but are not commonplace. As well as this, quite a lot of hostels now offer private rooms. For example a hostel will have smaller dorms (4-6 beds) which can be booked by an entire group so that you have the room to yourself. Also, many are not unlike hotels, offering private, single, twin and double rooms with ensuite facilities.

Backpacks containing non-valuable items such as clothes and toiletries are usually left in the dorm room. Valuables such as cameras, passports and money should always be safeguarded. All hostels will have a safe storage area and many larger city hostels will have lockers in the rooms for your backpack. Theft is relatively uncommon in hostels but it would be nice to keep it that way. Either keep valuables with you or place them in the hostel's safekeeping facilities. If you do have something stolen, report it to the management! While hostels are not responsible for lost or stolen items, you will be helping in the effort to catch thieves.

A single room is a room that sleeps 1 person only, this will appear as 'Single' or '1 bed private' on the site.

A double room is a room that has 1 bed which sleeps 2 people. Only 2 people can sleep in a double room.

A twin room is a room that has 2 beds and sleeps 2 people only.

Dorm rooms are rooms that are shared with other people. They will usually have bunk style beds. There may be lockers or safety deposit boxes where you can store your valuables in the room also. Some dorm rooms now will have a bathroom or shower also, this will appear as a shared dorm with Ensuite.

A tent will be found in any property type classified as Campsite. It will be a canvas structure with a small bed that will normally sleep mixed gender.

An ensuite room is a room that has a toilet and comes with a shower and/or bath. Private rooms and dorm style rooms can be ensuite. You may pay more for an ensuite room.

A private room is a room where you will need to book the entire room. For example, three persons booking a four-bed private room will need to select and pay for four persons if they wish to have a private room. If you set your preference to private room and there is no private room available, the website will offer you the best alternative available.

If you are a Hostel Owner or Marketing Manager, you should consider featuring your hostel on the world's busiest hostel booking website. Hostelworld.com has been in operation since 1999 and currently works with almost 10,000 hostels worldwide. We are the largest online reservations provider to the hostel industry working with properties in over 155 countries worldwide. You can find out more about working with Hostelworld.com here or you can sign up your hostel by filling our signup form. Once you have filled in all your information one of our representatives will be in touch with you within 72 hours to explain how to add availability and information on the site.

If you are a Tour Owner or Marketing Manager, you should consider featuring your product on the world's busiest hostel booking website. Hostelworld.com has been in operation since 1999 and currently works with almost 10,000 hostels and over 2,000 tours and activities worldwide. We are the largest online reservations provider to the backpacking industry working with companies in over 155 countries worldwide.

You can find out more about working with Hostelworld.com here or you can sign up your tour or activity by filling in all your information on our signup form. Once you have filled in all your information one of our representatives will be in touch with you within 72 hours to explain how to add availability and information on the site.

If you have a web-site which focuses on the travel, student or leisure markets you can partner with Hostelworld.co by joining our affiliate programme and start earning some extra revenue today.

The Hostelworld.com hostel booking engine can be integrated to fit into any website design and you can then offer your customers online confirmed reservations at almost 10,000 properties in over 155 countries worldwide. Our booking engine powers some of the largest student travel websites worldwide including Student Universe, Lonely Planet, Rail Europe and over 900 other affiliated sites.

Sign-up today and start working with us to offer this unique product to your customers. You can sign up here or contact us for further information.

MyWorld is where you can view all your existing hostel bookings and old ones. You can also use other trip planning tools such as an itinerary planner and keep up to date with the latest Hostelworld.com news. If you have previously booked with Hostelworld.com you automatically have a MyWorld account so there is no need to sign up again. All you need to do is enter your UserName/Email address and Password by clicking here.

If you have previously booked with Hostelworld.com you automatically have a MyWorld account so there is no need to sign up again. All you need to do is enter your UserName/Email address and Password here. If you have not previously booked with us and would like to set up an account please click here.

We can resend your password to you by clicking here.

Only bookings made on www.hostelworld.com will be stored in your account. If you make a booking on one of our affiliate sites, it will not show in your account.

You can cancel your booking in one of 2 ways:

1. You can cancel online through your MyWorld account. Just log in to your account here, and you can see a list of your upcoming bookings. Click on the booking reference number for the booking you wish to cancel. There will be a "Cancel" button enabling you to cancel your booking online. Please Note: If you have purchased Cancellation Protection you must cancel online through your account in order to be credited your deposit amount.

2. If you have booked on one of our affiliated web-sites or you do not have a MyWorld account, you can also cancel by contacting the property directly using the contact details on your confirmation email.

Things to note:

 In the event of a cancellation the deposit and booking fee are non-refundable (unless you have purchased cancellation protection, in which case you need to cancel through your account and the deposit is credited to you account for use on a future booking through us). The cancellation policy on this site is 24 hours prior to your scheduled check-in date (unless otherwise stated in the property's conditions). This means you must cancel at least 24 hours prior to your arrival date to avoid a no-show or late cancellation charge. The no-show or late cancellation charge is the total of the first night's accommodation cost and will be charged to your credit card if you do not notify the property in time.

You can change your booking in one of 2 ways:

1. You can change the booking online through your MyWorld account by paying a small change booking fee. Just log in to your account here, and you can see a list of your upcoming bookings. Click on the booking reference number for the booking you wish to change. There will be a "Change" button enabling you to change your booking online. Please note: If you have purchased Cancellation Protection you will be unable to change your booking online.

2. If you have booked on one of our affiliated web-sites or you do not have a MyWorld account, you can also change your booking by contacting the property directly using the contact details on your confirmation email. Things to note: - Acceptance of any amendments to your booking is at the discretion of the hostel concered. If an amendment of your reservation is not possible, then your deposit and booking fee are non-refundable.

After each departure date of a booking you will receive an automatic email asking you to review your hostel stay giving you an opportunity to rate your stay and add your comments so that other customers can see them. You can also review your hostel stay online through your MyWorld account.

If you did not receive a review email please Contact Us with your reference number and we can resend this to you.

To change your password, simply log into your account and go to 'Profile'. Beside your name and age there is a small link called "Edit". Click on this and you will be taken to a page where you can change your password.

Cancellation Protection enables you to cancel and rebook on Hostelworld.com as many times as you like, giving you the freedom to change your plans as you travel without losing your booking deposit.

You will be given the option to purchase Cancellation Protection during your booking process. In the event that you have to cancel for any reason, we will credit the deposit paid here for use against future bookings on this site. Cancellations must take place online, 24 hours ahead of your arrival date.

The following terms and conditions apply:

1. Cancellation Protection is only valid for cancellations made within the cancellation period set by the accommodation provider.

2. Cancellations are only valid if processed online through your Hostelworld.com account. You can log-in to your account here

3. Cancellations by telephone or e-mail are not protected by Cancellation Protection.

4. Cancellation Protection will apply to full booking cancellations only, it will not be applied to partial cancellations.

5. Cancellation credit will be applied to your account which is identified by the e-mail address used to process your initial booking. Credit cannot be applied to a booking made using a different email address.

6. Cancellation credit is only valid for bookings made online at www.hostelworld.com and must be used within 6 months from your cancellation date.

7. In order to use your cancellation credit simply make a repeat booking on www.hostelworld.com using the same e-mail address. Your credit will automatically apply to your booking once you confirm the reservation.

8. Cancellation credit only applies to accommodation booking deposits, it cannot be used against other charges on Hostelworld.com including booking fees or other purchases.

 

In order for your deposit to be credited to your account you need to ensure you cancel your booking through your account on MyWorld a minimum of 24 hours prior to your arrival date. You can log into your MyWorld account here

In order to use your cancellation credit simply make a repeat booking on www.hostelworld.com using the same e-mail address. Your credit will automatically apply to your booking once you confirm the reservation.

Cancellation credit is only valid for 6 months from the date of cancellation, after which time it expires.

If you are a frequent traveller and would like to avail of a service that means you will save money on your hostel bookings for a whole year you should sign up now for Hostelworld's Gold Card for just $10 annually and pay no $2 service charges on bookings over a 12 month period. By signing up you will save money on a continuous basis for 12 months. If you plan on staying in 5 or more hostels over one year, this represents great value. To purchase a gold card please click here

You can purchase a Gold Card on the enter details or check-out page while making your booking. Please make sure that each time you book you enter your Gold Card ID to avoid paying the booking fee.

If you cannot remember your Gold Card ID or have lost it, please Contact Us and we will resend this to you

If you have already purchased a Gold Card and are nearing the end of your year of no booking fees, you can now renew your card for only $5! Just log into your MyWorld account and you can renew it there. The offer is only valid for up to 60 days after your current Gold Card expires. You can check the expiry date of your card in MyWorld.

You can make a confirmed reservation by choosing the month you wish to take the tour and clicking on BOOK NOW. You will then be shown the exact dates that the tour departs on. By choosing the number of people you wish to book for, and the date of your tour, you can proceed to book your place(s) by paying a deposit*online. *Note: some tours require payment of the full tour price on booking. This will be outlined in the payment details before you book.

This means that the tour requires a minimum of 2 people per booking in order for the tour to depart. You cannot book for just one person if the option is not given to you.

We strongly recommend that you pre-book your tour to risk disappointment as many tours will fill up in advance and we cannot guarantee your place without a confirmed booking.

The prices are shown PER PERSON

The tour companies. payment terms and conditions will be given on your confirmation email after you have booked. If payment is required before arrival, you will need to contact the tour company after booking to arrange payment.

You will need to contact the tour company directly after booking to arrange this. Credit card or bank transfers are the most common methods.

A supplement refers to additional money needed for extras on the tour. For example, if you require a single room instead of the dormitory/double rooms that are provided, there may be a Single Room Supplement, or extra money that you need to pay for this service.

Cancellation conditions differ from tour to tour, you can find this information under the .CANCELLATIONS. Section within each tour.