GRAND-ADVENTURES.COM
About Grand-Adventures.com:
My inspiration for starting Grand-Adventures.com comes in recognition of a need to provide quality, service, and value in this market, especially in Las Vegas. I've been an avid traveler and explorer my whole life and experienced the best and worst of traveling. What I've learned is that there are two types of services; connected and disconnected.
A connected service is when people who still understand their service still manage the organization. They share a connection with their customers and still remember what it is like to be a customer. They understand that most people are really the same in terms of tolerance and likes and realize if they don't like it, you probably won't either. Connected services value their customers more than anything else. I've included a few links of places I've visited who are still very connected with their customers.
A disconnected service is when people who no longer understand the services they are offering manage the organization. They have lost the connection with their customers and in this case, don't even know what it's like going on their own trips. Disconnected services are associated with low quality, high prices, and poor customer service. It's not hard to spot them because they do things like describe a slice of pizza as a buffet or a box of apple juice and Danish pastry as delicious & hearty. They forgot how they would feel if someone did that to them.
One safe gamble you can make is that Grand-Adventures.com will always be an organization with connected service. We are a people-oriented business; I still drive buses, hang out with the guests, and understand the value of knowing your likes and dislikes. There will always be good business in good service.
My name is Darryl F. Gariglio, CEO and founder of Grand-Adventures.com. Please feel free to contact me directly with any comments, concerns, or questions.
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